Viewing 7 posts - 1 through 7 (of 7 total)
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  • December 4, 2023 at 5:08 pm #1427152
    edgeofcinema

    Hello,

    I am dealing with a strange problem.

    I built this site on enfold, and it has been working great for over a year.

    Home

    My client has asked us to add about 15 new landing pages, and as we began the process, we knoticed a problem that started popping up as we updated.

    Certant updates would cause many pages of the website to appear blank, yet not completely blank, almost as if the content of a page was showing up behind the solid color of a color section. We realized the content was still there because by clicking around on the blank page, some times we could accidentally grab text or images, as if we had selected them and were dragging and dropping them.

    Unsure how to solve the problem, we re loaded a previous back up from our hosting account, and tried to continue without triggering the problem, but we triggered it many times.

    Here are some ways we triggered the problem.

    1. Updating enfold to the newest version triggered the problem – so we went back.
    2. Changing text in the copyright footer section (from 2022 to 2023) – this broke the site so we went back.
    3. Duplicating a page writing new content in it, and then posting it broke the site – so we went back.

    I’m not sure how to solve the problem please help. Thanks!

    December 5, 2023 at 12:51 am #1427180
    Mike

    Hey edgeofcinema,
    [edit]
    Thanks for the link to your site, I re-read your question again and note that updating seemed to lead to your issue, can you create a staging site and update it to 5.6.8 so we can see the error in action?
    Please disable all of the plugins and siteground caching for the staging site

    Best regards,
    Mike

    December 5, 2023 at 4:32 pm #1427228
    edgeofcinema

    Created and login info shared in the private content.

    December 5, 2023 at 5:44 pm #1427243
    Mike

    Hi,
    Thanks for the login to the staging site, I disabled all of the plugins and updated the theme and checked a few of the pages but I don’t see any errors like your post above, please check and explain how to reproduce the error and provide some screenshots if you believe it will help us recognize the error.
    Also your link to the siteground dashboard gives me the error: Sorry, you are not allowed to access this page.

    Best regards,
    Mike

    December 8, 2023 at 4:22 pm #1427580
    edgeofcinema

    So when I updated the footer text “Copyright 2024” through the enfold menu the site now looks like this https://staging3.hasbrouckpoolandspa.com/

    Log in info pasted below (This is a new staging copy)

    December 8, 2023 at 4:31 pm #1427581
    edgeofcinema

    I think I solved it,

    When the site was broken, I looked at it with the inspector tool from Firefox and saw errors referencing a custom font I had uploaded. I re-uploaded the font, and the site came back.

    December 8, 2023 at 4:57 pm #1427583
    Mike

    Hi,
    Glad to hear that you have this sorted out, unless there is anything else we can help with on this issue, shall we close this thread then?

    Best regards,
    Mike

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