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  • May 27, 2016 at 1:39 pm #639274
    youssefberrada

    Hi,
    I need some help here please.
    Nothing happens when I try to register in “my account” and I get a red upper bar showing that there is some kind of error when trying to log in. I use woocommerce for my shop but users cannot access their account or register.
    It works when the website is private using “Members” plugin, but when it is public it doesn’t work.

    May 28, 2016 at 10:46 am #639716
    Vinay

    Hey youssefberrada,

    There is a js error in console. A plugin conflict may be one of the reason for this issue.
    To find which plugin is causing the conflict please follow these steps:

    1. Go to your plugins page > Deactivate all active Plugins
    2. Update WordPress and Enfold to latest version if you have not.
    3. Make sure all the plugins are updated.
    4. If the problem does not persist when plugins are turned off, activate one plugin at a time and refresh until you find the plugin in conflict.

    We await the results of your plugin compatibility test.

    Thanks for your cooperation :)

    Best regards,
    Vinay

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