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AuthorPosts
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November 24, 2015 at 7:40 pm #541896
hi there,
in my contact form i have two recipients comma seperated. if autoresponder is on, the user who filled the form gets as submitter name “WordPress” and as Mailadress a mix out of the two recipients. is this a known bug?
November 24, 2015 at 10:36 pm #542000Hi volmering!
That is not a bug, that is how email is working.
When a reply is set, both ppl get the reply.Please do let us know if we can do anything else, related to out theme to gelp you out.
Best regards,
BasilisNovember 24, 2015 at 10:41 pm #542013hey basilis, i know that both get the answer. mabe i explained it wrong!
the one who used the contactform get a mail from the autoresponder with wrong senderdetails!!!try it
November 27, 2015 at 12:42 pm #543580Hey!
Try adding this at the very end of your theme / child theme functions.php file:
add_filter('avf_form_autoresponder_from', 'avia_change_autoresponder_from', 10, 3); function avia_change_autoresponder_from($from, $new_post, $form_params){ $from = "wordpress@YOUR_SITE_URL.com"; return $from; }
Cheers!
JosueNovember 28, 2015 at 9:36 am #543918goog mornin josue,
thx for the code. but now the user get no mail.
in the following image u see the bug, what the user gets normal when 2 mails are the reciptients comma-seperated
November 28, 2015 at 1:50 pm #543934Hey!
In the code, you need to change
YOUR_SITE_URL.com
by your actual site URL.Best regards,
JosueNovember 28, 2015 at 4:11 pm #543940ok, sorry. changed it. im too stupid :-)
but its the same like on the image
November 29, 2015 at 3:49 am #544059Hey!
Can you enable theme editing in functions.php – http://screencast.com/t/5tj2X3ToBquZ? i’d like to do some tests with the code.
Cheers!
JosueNovember 29, 2015 at 4:21 pm #544159is set. thx for your help
November 30, 2015 at 12:25 am #544233Hi,
Can you please hand me a temporary FTP / SFTP account? post it here as a private reply.
Regards,
JosueDecember 1, 2015 at 8:33 am #545001sure, bottom
December 10, 2015 at 7:28 pm #550647hi josue,
any news in this case?
January 6, 2016 at 7:49 pm #560727hey there,
@first: happy new year :-)
2. unusually long for a support ticket in here :-)
any news?January 10, 2016 at 6:04 am #562609Hey!
Sorry for the late reply. We are experiencing an unusually high ticket volume.
I have sent you a test email from the website contact form which is here
I tested your contact form with my gmail email and the sender gets the email that you enter in the contact form widget.
Regards,
VinayJanuary 10, 2016 at 11:12 am #562687hey vinay, i talked about two recipients (comma seperated)
- This reply was modified 8 years, 11 months ago by volmering.
January 12, 2016 at 5:47 am #563687Hey!
I tried with my yahoo and gmail and it worked fine
While I was testing your contact form I think the password is changed? I’m unable to change my emails back to yours on the contact form.
If you are not getting email with you use a email that is on your domain name please check with your hosting company.Regards,
VinayJanuary 12, 2016 at 7:56 am #563718i filled the contact form. u should get two mails:
one @ (Email address hidden if logged out)
and
one @ (Email address hidden if logged out)bur i dont get one
i used (Email address hidden if logged out) as sender adress
and its not my hosting companyTest 2
Again 2 Mails to your 2 accounts.No Mail to my sender adress. this time (Email address hidden if logged out)
http://www.volmering-design.de/test2_mail.jpg
logindata below
January 13, 2016 at 12:55 am #564235Hey!
Yes i got both the emails on yahoo and gmail. No Problem.
Name: Ramon Volmering E-Mail: (Email address hidden if logged out) Betreff: Test Nachricht: testmail
Please add your email address in place of my email address and it should work fine. Try with email that is on gmail or yahoo then also check spam folder.
If you are facing issue with an email address that is on your own domain name example (Email address hidden if logged out) please contact your website hosting company.
Cheers!
VinayJanuary 13, 2016 at 1:36 am #564240you are kidding me or? mabe my english is to bad or iam to stupid.
again:
we are talking about 3 mail-adresses!!!!!!!!!
two mail adresses (recipients comma seperated) set in the backend.
one mail adress (autorespondeder) filled out by the person who use the contactformular on the website.if two recipients are set (comma seperated) – autoresponder does not work.
January 13, 2016 at 1:25 pm #564655No Sir, I’m no kidding.
I did test it with my yahoo and gmail account. Both at the same time comma separated in Pages > contact form test > contact form exactly where you have put both your email address now. I did get an auto responder email but it took some time liek 3 to 4 hours later i think. It completely depends on your hosting server how they manage their outgoing emails.
When i receive the email in my inbox by default i get the sender email. so yes 3 email address in total!
I still suggest to you to check with gmail or yahoo emails’s as (Email address hidden if logged out) emails name server may not have been set properly or the nameserver is blocked due to spamming.
also did you check your spam folder?
Best regards,
VinayJanuary 13, 2016 at 5:24 pm #564843when i test one recipient and one sender it works. and my hoster has nothing to do with it. its all inkl.. never had a problem with it. and in spam there is nothing.
can be closed.
January 15, 2016 at 11:15 am #566041Hey!
Please do not get me wrong we recommend all customers to check spam as most of the time the mail server delivers your emails in the spam folder.
I understand this could be frustration as you are unable to get emails when you use multiple e-mails. I only recommended to use yahoo and gmail address in the backend where you put your client’s email for testing purpose only as i was able to receive emails and it will help you isolate the issue if it is an issue with (Email address hidden if logged out) as enfold theme does not send out email’s and it is handled by the contact form 7. You can also try contacting the plugin author for a solution as they know their plugins best.
Regards,
VinayMarch 31, 2016 at 11:49 pm #606353Hey @volmering!
Just letting you know that this was indeed a bug and it’s has been fixed in the latest version of the theme. Sorry for the fuss.
Regards,
Josue -
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