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Yes, I’ve followed all the instructions you posted before creating this new thread.Here is the list of bugs:
1. header sticks rather than scrolls on FireFox and on Chrome (notebook only; Chrome is okay on desktop)
2. Images in Grid Gallery and WonderPlugin Grid Gallery don’t appear on some pages
3. Photo caption within the Fullwidth Easy Slider doesn’t appear on several pages (usually the pages that also use a grid gallery.
4. Copy doesn’t appear in top row of one page.This is occurring on a staging site. The hosting company, WPengine, doesn’t cache files on Staging.
I’ve been wrestling with this for days. I have important content to push to Production and cannot until this is resolved.
NOTE: the production site, https://www.choicebagging.com has not been updated and is not experiencing the issue.Hi cbesondy1,
Please send us a temporary admin login so that we can have a closer look. You can post the details in the Private Content section of your reply.
Regards,
RikardLogin credentials sent privately.
I’ll mention another odd issue since the update. .PNG thumbnail images aren’t visible in the Media Library. I see the file name for .PNG, but not the image thumbnail. .JPG images are visible.Hi,
I can’t see any login details unfortunately, could you try posting them again please?
Best regards,
RikardWhat’s status of your trouble shooing? I have a lot of changes that need to be pushed to Production and can’t do it until this is successfully resolved.
I manage 5 instances of Enfold. It’s important to me to have confidence in the theme.Hi,
Sorry for the late reply.
1. I’m not sure what you mean by that, I had a look at the header using Chrome and it looks to be doing what it’s supposed to do. You can change the header behaviour on each page in the Layout menu on the right hand side of the edit screen.
2. Do you mean the Masonry gallery on the second link? If so it looks to displaying like it should (4 images). You might have to clear your browser cache and reload a few times after an update.
3. I couldn’t see a fullwidth easy slider on the third link, on what page are you using it? Edit: I saw one in your fourth link but the caption seems to correspond with what is on the backend, could you try to explain a bit more or post a screenshot of the issue please?
4. Not sure what copy you are referring to, please link directly to the page in question and specify what text is not displaying.
Try to open separate threads for each issue next time as it gets very confusing for moderators to know on what page you are having your problems.
Thanks,
Rikard1. Yes, header functions ok with Chrome on desktop. It doesn’t when viewing on laptop using Chrome, or with FireFox on any platform) On those platforms the header floats, doesn’t resize and stick to top upon scroll.
2. It’s a miracle. It works now. Believe me I cleared cache and reloaded several times. Also did hard cache clear as directed.
3. http://choicebagging.staging.wpengine.com/used-bagging-equipment-lp/ (hosted on WPengine) This is a color section, your’re right, not a slider. Text(white), logo and phone number appear for a fraction of a second and then disappear.
4. http://choicebagging.staging.wpengine.com/fertilizer-seed-lp The caption title is visible in the slider image, but not the caption text.Thanks for your assistance.
Hi.
1. I’m still not sure what you mean by that, I’ve checked the header on a 13″ inch screen on both FireFox and Chrome and I get the same behaviour, could you post a screenshot of the issue maybe?
3. Not sure why that is happening to be honest, could you try recreating the section bit for bit and see when it starts happening?
4. It was hidden with CSS for some reason, try adding this to Quick CSS:
.avia_transform .av_slideshow_full .avia-caption-content { visibility: visible !important; }Thanks,
RikardHi,
Sorry, I should have told you. You can upload your screenshots to a service like dropbox, google drive or imgur.com and then link to them here in your reply.
Regards,
RikardRikard, for some reason the messages I sent you after July 19 are missing here. I supplied a DropBox link, did you receive it?
Also, my developer, Rajat, will be communicating with you via this thread in future.
Hi Rikard ,
There is compatibility issue of enfold theme with Next-gen gallery . Please check i have problem with tab http://choicebagging.staging.wpengine.com/part-categories/parts/h-l-stoker-parts/ (hosted on WPengine) . When i Deactivate the plugin its work fine . Please check and let me know the best solution resolve the issue .Hello Rikard ,
I have been waiting for you reply for the last 24 hours but haven’t here back from you anything yet . Please get back to me as soon as possible .Hi,
No I didn’t see any dropbox link, could you try posting it again? Please note that each time you reply to your own topic it will be sent back to the back of our support queue so please try not to do so unless you think it’s absolutely necessary.
Thanks,
RikardRikard, any progress to report. We’ve been suffering from this issue of nearly a month now. My developer, Rajat, has also been in contact with you in this forum, using my account.
-Charles
Hi,
this thread is quite confusing. Please use different tickets for different questions/issues.
I checked http://choicebagging.staging.wpengine.com/part-categories/parts/h-l-stoker-parts/#tab-id-1 (hosted on WPengine) but can’t see anything wrong with your tab.
I also checked your other issue (shown in your screenshot), but can’t find it anywhere on your website. Please provide us precise links showing the elements in question, cause we need to be able to inspect them.
Please open new tickets for your issues.
Best regards,
Andy
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