Tagged: 

Viewing 30 posts - 1 through 30 (of 35 total)
1 2
  • Author
    Posts
  • January 21, 2016 at 11:43 am #569321
    HRworks

    Hi Support-Team,

    I used the slide-show as video slider and added an mp4.video.
    It works fine in FF, Chrome and IE 11, but in IE9 the screen is blank no video can be seen on our site.
    I uploaded the video to the server, I used an youtube link, non of this videos is shown in IE9.
    The video itself (not integrated into enfold/slide show) works in IE9.

    Our customers still use IE9 so I need this to work, but I don’t know what’s going wrong.

    Thanks for your support,
    Cornelia

    January 22, 2016 at 10:20 am #569868
    Vinay

    Hey HRworks!

    Please disable all the plugins and try again. if it work enable the plugins one by one to find out which is the culprit.

    Please send us admin login details as a private content with permission to add additional css if required and deactivate all plugins to test the issue.

    Cheers!
    Vinay

    January 22, 2016 at 10:53 am #569894
    HRworks

    Hi Vinay,

    thank you for your answer. I disabled all the plugins, nothing changed. The slider can’t be seen. So I enabled all the plugins again.
    You can find the login data underneath in the private content and I give you the permission to add additional css if required and deactivate the pugins again.

    Our customers use our website to login to our software, so is it possible that you start your work in the afternoon about 4pm?
    We have 100.000 users and I want to make sure that they still can use our software. Sorry for the difficulty :(

    Thanks a lot, hope you can fix this!
    Cornelia

    January 25, 2016 at 11:00 am #571217
    HRworks

    Hi Vinay,

    I hope you had a nice weekend.
    Can you please inform me, when you are going to look after our concern with the video.

    Thanks a lot,
    Cornelia

    January 25, 2016 at 11:49 am #571254
    Josue

    Hey Cornelia!

    Can you check if the video works here in IE9?

    Best regards,
    Josue

    January 25, 2016 at 12:16 pm #571279
    HRworks

    Hi Josue,

    yes, this one is working in IE9

    regards,
    Cornelia

    January 25, 2016 at 11:45 pm #571682
    Josue

    Ok, i’d like to do some testing on your install but the provided access is not working.

    Regards,
    Josue

    January 26, 2016 at 10:12 am #571980
    HRworks

    Hi Josue,

    please have a look in the private content, I sended you a new password.
    Sorry for the interruption. Our website is still working, right? Our customers login is on our website.

    Thanks and kind regards
    Cornelia

    January 27, 2016 at 3:48 pm #572955
    HRworks

    Hi Josue,

    have you already done some testing on our site?
    Did the access work.

    Thanks
    Cornelia

    January 27, 2016 at 6:58 pm #573175
    Basilis

    Hi!

    I changed with a different video and it worked.
    Can you also try with a different one, to see if the issue is on the exported file?

    Regards,
    Basilis

    January 27, 2016 at 7:32 pm #573209
    HRworks

    Hi Basilis,

    I tried two differen videos and another website. You can find the video links and the website attached in the private content.
    Your sandbox test worked, too, with our video. So I suspect it’s not the video.

    Thanks for your further help,
    kind regards
    Cornelia

    January 27, 2016 at 10:21 pm #573294
    Josue

    Hey!

    I’m still unsure what could be the source of the issue but i managed to find a workaround, check the /test/ page.

    Regards,
    Josue

    January 28, 2016 at 10:21 am #573589
    HRworks

    Hi Josue,

    I checked the page, you included the colour section. I do not check why there is only one video working.
    If I check the page in chrome – only one video is working, if I check the page in IE9 – no video is playing :(

    Do you check the page in IE9? is it working?
    Even our home – page isn’t working in IE9 (images in slider are not shown).

    Thank you
    Cornelia

    January 28, 2016 at 11:21 am #573620
    Josue

    Hey!

    Yes, i did check on IE9 and the video worked (the one in the slider), what i noted is that if i added a video element somewhere in the Page, the first video would get fixed, so i added that inside a section and hide it with CSS.

    Cheers!
    Josue

    January 28, 2016 at 11:43 am #573640
    HRworks

    Hey!

    ahh :) I was wondering. Thanks for the explanation!

    The second video is working, the first one not – only a white screen on top.
    Did you check our home page, working, too? and the other page attached?
    Do you have a running system with IE9 or a VMware or how do you test?

    Thanks
    Cornelia

    January 28, 2016 at 12:06 pm #573654
    Josue

    .

    January 28, 2016 at 1:07 pm #573695
    HRworks

    :)
    checked it with:

    Version: 9.0.8112.16421
    Update Versions: 9.0.21 and Update Versions: 9.0.33

    February 2, 2016 at 11:02 am #576353
    HRworks

    Hi guys,

    any news for me?
    In your VM and ie9 every video is working or only the page with two videos (one seen, one hidden?)
    So if I want to get the video on the front page, I have to put a second video below?

    Thank you
    Cornelia

    February 2, 2016 at 10:06 pm #576736
    Josue

    Hi Cornelia!

    Yes that worked on my end (VM Win 7 / IE9), i don’t really know what it didn’t on yours though, i’ll ask the rest of my team to check.

    Regards,
    Josue

    February 4, 2016 at 11:43 am #577700
    HRworks

    Hi Josue,

    I relaunched our website and the video is online:
    http://www.hrworks.de/

    I called two customers, who are still using IE 9, they can’t see the video.

    Thanks for your help
    Cornelia

    February 4, 2016 at 1:06 pm #577742
    HRworks

    PS: 12% our visitors are using IE9

    February 5, 2016 at 1:24 pm #578474
    Ismael

    Hi!

    Do you have another mp4 video? Maybe the codec of the current video is not compatible with the browser. http://stackoverflow.com/questions/21124885/html5-video-not-working-in-ie-11

    You can try to re-convert the video to mp4 with compression format H.264 instead of mpeg4 or divx. This is a free video transcoder: https://handbrake.fr/

    Cheers!
    Ismael

    February 5, 2016 at 2:45 pm #578508
    HRworks

    Hi Ismael,

    please have a look on former postings. I tried different youtube videos and different webpages in IE9.
    Moreover it is not only the video in the slider, even sildes with pictures are not seen in IE9.
    In IE 10 and IE 11 the video is working. Am I the only user with this problem? And isn’t it possible to fix this?

    Cornelia

    February 12, 2016 at 8:58 am #582100
    Ismael

    Hey!

    I used the youtube videos above on my own installation and they are working on IE8. Is the browser set to compatibility mode? If yes, please try to disable it.

    IMPORTANT: Please try to re-convert the mp4 video with the H.264 compression as suggested on our previous code. This is important because it is noted in mediaelementjs script that you have to compress mp4 videos using H.264. http://mediaelementjs.com/

    You can also find this note in the js > mediaelements > mediaelement.js file:

    * Creates a JavaScript object that mimics HTML5 MediaElement API
    * for browsers that don’t understand HTML5 or can’t play the provided codec
    * Can play MP4 (H.264), Ogg, WebM, FLV, WMV, WMA, ACC, and MP3

    Cheers!
    Ismael

    February 12, 2016 at 11:31 am #582157
    HRworks

    Hi Ismael,

    I used the youtube videos above on my own installation and they are working on IE8.
    -> our problem concerns IE 9 not 8
    Is the browser set to compatibility mode? If yes, please try to disable it.
    -> no, the compatibility mode is off

    Our video is already an H.264. codec, nevertheless I used handbrake and converted the mp4 video again and uploaded it.
    In the private content you find the test site. The first video (in the colour section) doesn’t work, the second (old one) and the third one (handbrake new) does work. Test within the VM, IE9 and that’s why I think the problem is within enfold colour section or slider because without the section or the slider, the video works.

    Thank you
    Cornelia

    February 15, 2016 at 7:15 am #583134
    Ismael

    Hey!

    I checked the test page on IE8 and the video in the color section is working. I don’t see any reason why it’s not going to work in a more recent browser IE9. This is the screenshot: http://imgur.com/xdANFKM

    We will ask Kriesi to look into this. Please wait for his response.

    Regards,
    Ismael

    February 15, 2016 at 11:59 am #583298
    HRworks

    Hi Ismael,

    thank you Ismael.
    I have IE8 on an old notebook at home. I tried the home site (www.hrworks.de) didn’t work.
    I try the test page this evening too, and keep you informed.

    Can I attach screenshots in the private content?

    thank you
    Cornelia

    February 22, 2016 at 5:16 pm #587295
    HRworks

    Hi Ismael,

    do you have any news for me?

    Thank you
    Cornelia

    February 22, 2016 at 6:49 pm #587380
    smura21

    Dear Team Enfold

    I have the same problem.

    1. Images on various pages are not loading in IE9
    2. Video on homepage not playing in IE9

    The video was encoded with H.264. codec. I have gone through this entire thread and followed all the steps… still doesnt work.

    I have added the URL below and login credentials. I’m at a loss as the site is currently being audited by our bank for approval of a payment gateway. Please can you kindly assist me too!! Thanks as always!

    February 24, 2016 at 5:08 pm #588504
    HRworks

    Hi Ismael,

    did you have the chance to show the problem to Kriesie?

    Thank you
    Cornelia

  • Author
    Posts
Viewing 30 posts - 1 through 30 (of 35 total)
1 2
  • The topic ‘mp4 Video doesn't work in IE9’ is closed to new replies.