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Viewing 15 posts - 1 through 15 (of 15 total)
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  • July 22, 2015 at 11:58 am #476990
    craig_corfield

    Hi Support,

    We have moved our website to a new server but there seems to be some issues. It is currently on a temp URL until we can resolve the issues and swap over. The temp URL is 41.185.8.61/~multi. The proper domain is http://www.multi.co.za where it is still running.

    Basically non of the footer widgets are displaying as previously set up and non of the social media icons at the top header or bottom footer are displaying correctly. How do i correct this?

    Thanks
    Craig

    July 22, 2015 at 12:09 pm #476997
    Guenni007

    how do you move your website?
    I prefer duplicator (free) or backup buddy (not free) and had never problems like this.

    July 22, 2015 at 12:23 pm #477001
    craig_corfield

    I moved it from the back end through c-panel and ftp, and php myadmin. didnt use any plugin.

    July 23, 2015 at 3:49 am #477465
    Josue

    Hey!

    1. Regarding Icons not showing: http://kriesi.at/documentation/enfold/enable-cors/

    2. Regarding Widgets, use this plugin to export/import the Widgets from site to site – https://wordpress.org/plugins/widget-importer-exporter/

    Cheers!
    Josue

    July 23, 2015 at 12:07 pm #477645
    craig_corfield

    Hi Thanks Josue

    I couldnt find either the .htaccess file or web.config file so created the .htaccess file by uploading a plain text document and renaming it to .htaccess and adding that bit to the end of it so it looks like this:

    {\rtf1\ansi\ansicpg1252\deff0\nouicompat\deflang7177{\fonttbl{\f0\fnil\fcharset0 Calibri;}}
    {\*\generator Riched20 6.3.9600}\viewkind4\uc1
    \pard\sa200\sl276\slmult1\f0\fs22\lang9\par
    }
    <FilesMatch “\.(ttf|otf|woff)$”>
    <IfModule mod_headers.c>
    Header set Access-Control-Allow-Origin “*”
    </IfModule>
    </FilesMatch>

    Not sure if that is right? Also i cant find the web.config file and neither of them are on my original server? Should i create this as well?
    When i added the .htaccess file i got a 500 internal server error and when i removed it it went back to displaying the page not found page.

    July 23, 2015 at 11:49 pm #478007
    Josue

    Hey!

    The file to use is determined by the type of server you’re using, do you what is serving the site (Apache/Nginx/IIS)?

    Regards,
    Josue

    July 24, 2015 at 11:08 am #478124
    craig_corfield

    Hi Josue

    We have moved it from a windows server to a linux server, it is currently running apache 2.2.29 (the latest version)

    Best regards,
    Craig

    July 24, 2015 at 11:09 am #478126
    craig_corfield

    Would actually changing the name servers to point to our new site help in any way?

    July 24, 2015 at 1:10 pm #478158
    Josue

    Hi!

    Yes, that should fix the issue naturally, this error is caused when an external resource is loaded from a different domain (origin).

    Cheers!
    Josue

    July 27, 2015 at 10:21 pm #479313
    craig_corfield

    Hi Josue

    That fixed the social icon issue but now there is a whole big major issue. Our entire website is broken! Non of the pages work and i cant log in to the wp-admin either to see anything from the front end. Please assist urgently.

    I have checked the wordpress codex and it says nothing more about moving the website with the domain name and URL remaining the same like we have done.
    http://codex.wordpress.org/Moving_WordPress

    July 27, 2015 at 10:51 pm #479324
    Josue

    Hey!

    Did you change the WordPress/Blog URL before doing the switch (General Settings)? it may be that, refer to the following on how to fix that via wp-config.php:
    https://codex.wordpress.org/Editing_wp-config.php#WordPress_address_.28URL.29

    Cheers!
    Josue

    July 28, 2015 at 7:23 am #479479
    craig_corfield

    I didnt change the URL at all, the site url is still the exact same as it was before so would i still need to do that? I know you have to change the URL in general settings if the domain name is going to change but ours didnt?

    July 28, 2015 at 8:12 am #479488
    Josue

    Hm, have you already tried contacting your server / domain provider? i don’t really know what could’ve happened, i’m getting this error when i try to load the site:

    ERR_CONNECTION_TIMED_OUT

    Best regards,
    Josue

    July 29, 2015 at 3:04 pm #480264
    craig_corfield

    Hi Josue

    I have checked with our hosting provider and they have closed off some outside channels due to websites being hacked with the latest wordpress release. They said it would be temporary though.

    In the mean time i have got the site back up and running but there are some glitches:
    Icons not showing properly (seem to be stuck in a very faded out minature version)
    Accordion slider not displaying images
    Google maps not displaying
    Partner logo element not displaying correctly
    Mega Menu seems squished (not the full width it should be)

    Any ideas on these issues?

    Thank you
    Craig

    July 31, 2015 at 7:37 am #481111
    Josue

    Hi,

    Have you tried disabling all third-party plugins to see if it gets fixed? can you please create us a WordPress administrator account? post it here as a private reply.

    Regards,
    Josue

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