Viewing 8 posts - 1 through 8 (of 8 total)
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  • March 11, 2023 at 8:13 am #1400807
    wedesignshanghai

    Hi Mike, sorry for closing the last thread too early.

    Apparently the error with the datepicker persists on the Console and a new error is shown directly on the front end. This message shows now under “my account’ page on the front end: “There are JavaScript Errors on the page. Please contact the webmaster”. I am attaching a screen shot we received from a client.

    Can you please have a look?

    Thanks!!

    March 11, 2023 at 11:30 pm #1400893
    Mike

    Hey nasi,
    I tested the form but I got a success message, did the user explain how to recreate the error?
    I was not able to login to the admin side, please disable the JetPack login, it just sends me in a circle.

    Best regards,
    Mike

    March 12, 2023 at 11:08 am #1400906
    wedesignshanghai

    Hey Mike,

    Thanks for looking into this. And sorry about the login issue.
    Client’s marketing team has been adding a bunch of things directly and now we are getting the complains.
    I have to check with them before I disable the JetPack login, but will do it for sure.

    Apparently a customer who signed in for a membership was in “My Account” page and got the error message.
    They also received an email from WORDPRESS hosting regarding an issue with a plugin (Meta Pixel for WordPress), i am sending you a copy below.

    I really don’t know how to handle this, thanks a lot for your help.
    Will text you again once the Jetpack login is down.

    Cheers!

    Nasi

    March 12, 2023 at 12:11 pm #1400911
    Mike

    Hi,
    Thanks for the feedback, I researched the error for Meta pixel for WordPress and their WordPress support thread says: The plugin is not compatible with PHP 8
    I recommend disabling the plugin and see if that solves the issue.

    Best regards,
    Mike

    March 14, 2023 at 4:07 am #1401104
    wedesignshanghai

    Hi Mike,

    Thanks for this, we already removed the plugin.
    I just disabled the WordPress.com login, can you please try to access the site now?

    Hopefully you can have a look and check for those errors.

    Thanks a lot !!

    March 14, 2023 at 2:02 pm #1401140
    Mike

    Hi,
    Thank you for disabling the WordPress.com login, since removing the plugin have you seen the error again? I tested again with a new account and didn’t see the error.
    In Incognito Mode I went to the /my-account/ page, then Registered for a new account with a random email address, then I went to Membership ▸ Choose a membership level:
    Enfold_Support_627.jpeg
    then I choose the free level:
    Enfold_Support_629.jpeg
    Then on the next page where your screenshot showed the error:
    Enfold_Support_631.jpeg
    I didn’t have an error:
    Enfold_Support_633.jpeg
    so I added a fake birthday and agreed to the Terms and conditions and was directed to the success page:
    Enfold_Support_635.jpeg
    These are the correct steps right?

    Best regards,
    Mike

    March 18, 2023 at 1:17 pm #1401592
    wedesignshanghai

    Hey Mike,

    Thanks a lot for looking into this. Everything seems to work fine now.
    Great support as usual !!

    Cheers,

    Nasi

    March 18, 2023 at 1:31 pm #1401593
    Mike

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

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