Viewing 12 posts - 1 through 12 (of 12 total)
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    Posts
  • March 28, 2018 at 10:22 pm #934584
    javiergl

    I have a problem with the mobile version, the mobile site navigation: it seems to have some active plugin with advertising. Each time a button or link is clicked, it opens a new ad page that I can not identify from where it is.

    Thank you.

    March 28, 2018 at 10:24 pm #934587
    Jordan Shannon

    Hey javiergl,

    Have you tried disabling all active plugins to see if this issue resolves. Also, are you sure this is not some kind of malware within your browser and not the theme?

    Best regards,
    Jordan Shannon

    March 28, 2018 at 10:51 pm #934608
    javiergl

    Hey Jordan,

    Malware should not be because it happened on several mobiles with different browsers. I think it’s some theme plugin, but I do not know which one. There are previous reports for this?

    Best regards,
    Javier

    March 28, 2018 at 10:53 pm #934612
    Jordan Shannon

    Hi,

    No previous reports. Have you disabled 3rd party plugins?

    Best regards,
    Jordan Shannon

    March 28, 2018 at 10:59 pm #934614
    javiergl

    Hey Jordan,

    Só há instalados esses três plugins. O único plugin instalado por mim foi o Contact Form 7. Você acha melhor desinstalar os três e fazer testes?

    Best regards,
    javier

    March 28, 2018 at 11:02 pm #934616
    Jordan Shannon

    Hi,

    Yes, if the issue continues, just re-activate them.

    Best regards,
    Jordan Shannon

    April 6, 2018 at 2:01 pm #938262
    javiergl

    Unfortunately the probleme persists after having disabled all the plugins. We have also discovered that this inconvenience is being presented, not only in the mobile version, but also in several PC browsers. Even if you click on any button (link) there is a redirect to a new browser page with advertising and such.

    Please check the site and its links. The site link in production will be described in the “private content” field.

    Best regards,
    Javier GL

    April 9, 2018 at 1:00 pm #939146
    Ismael

    Hi,

    Please delete the whole enfold directory inside the wp-content > themes folder. Replace it with the latest version, 4.2.6.

    Best regards,
    Ismael

    April 9, 2018 at 8:42 pm #939401
    javiergl

    Hi,
    But will I lose all the settings made?
    Many changes have been made. When updating the theme files will not I miss all the customization?

    Should not this update be made via the WORDPRESS panel?

    April 10, 2018 at 12:33 am #939469
    Jordan Shannon

    Hi,

    You can make the update either way. You settings and customizations will be retained as they are within the database itself.

    Best regards,
    Jordan Shannon

    May 23, 2018 at 10:09 pm #961258
    javiergl

    Hi,
    when trying to update the theme, the following message appears: “Attention: Any modifications made to the Theme Files will be lost when updating. a theme backup. Your backend settings, posts and pages will not be affected by the update. ”

    I still do not understand. How to update the theme without losing the changes made via panel?

    Best regards,
    Javier GL

    May 25, 2018 at 11:45 am #962047
    Victoria

    Hi Javier GL,

    The warning is about the theme files.

    Please read carefully
    Image 2018-05-25 at 12.45.05.png

    If you need further assistance please let us know.
    Best regards,
    Victoria

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