Viewing 6 posts - 1 through 6 (of 6 total)
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  • October 24, 2019 at 10:35 am #1150814
    simbeckhampson

    Hi Team Kriesi,

    I’ve recently updated some elements on the site (security plugin and cache) and now the mobile template is not loading – the desktop is fine. I matched all the settings with another site I run, which has no issues with the mobile template. I’ve reviewed as many settings as possible and disabled/enabled plugins had no joy. Hoping you can take a look and advise.

    I’ve added login details in the private content below.

    Many thanks in advance,
    Paul

    October 24, 2019 at 12:42 pm #1150871
    simbeckhampson

    Hi again,

    Update – the mobile site is now working correctly! Not exactly sure what changed, but nonetheless all is good. I’ve cancelled the login details for now.

    Best regards,
    Paul

    October 24, 2019 at 1:28 pm #1150876
    simbeckhampson

    Hi again!,

    Well now it’s not working again. It was working well for an hour, then the mobile template didn’t. I’ve reactivated the login password as per the first mail – also there is a File Manager plugin if you need to review php files. Thanks in advance for any advice / support you can offer.

    Update – I seem to get the issue when I swop languages (but not always!)

    Regards
    Paul

    October 25, 2019 at 4:21 am #1151053
    Rikard

    Hi Paul,

    Thanks for the updates, I can’t see anything obviously wrong on your mobile site when changing the language. Is this happening in a specific browser maybe? Also, did you try to disable your optimisation plugin to see if that changes anything?

    Best regards,
    Rikard

    October 25, 2019 at 10:00 pm #1151297
    simbeckhampson

    Thanks for the reply Rikard.

    I haven’t been able to isolate what the issue was, but it has been stable for 24 hours so it seems to have sorted itself out – fingers crossed it stays that way 😊

    Best regards
    Paul

    October 27, 2019 at 4:56 am #1151453
    Rikard

    Hi Paul,

    Thanks for the update. Let’s hope this problem doesn’t come back then, we’ll leave this thread open in case it should though.

    Best regards,
    Rikard

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