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Posts
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Hi guys,
I’ve had a problem for some time now and I am just getting around to asking you about it. The mobile site is not functioning correctly on an iPhone 5s with OS 7.0.6. It also had the issue with past firmware versions so this issue is not related to the device itself.
1. When I load the site vertically it renders correctly.
https://dl.dropboxusercontent.com/u/1049926/vertical_correct.PNG2. When I rotate the phone horizontally the site renders incorrectly. the slider does not expand to the full horizontal length.
https://dl.dropboxusercontent.com/u/1049926/horizontal_incorrect.PNG3. However, if I load the site horizontally the site loads correctly.
https://dl.dropboxusercontent.com/u/1049926/horizontal_correct.PNG4. If I then rotate the phone vertically the site renders incorrectly.
https://dl.dropboxusercontent.com/u/1049926/vertical_incorrect.PNGThe site is not functioning properly when the device is rotated. You must reload the site to see the correct dimension and view in each orientation.
Here is a site that loads correctly and renders correctly upon rotation. If I rotate my phone from vertical or horizontal and back again it functions correctly.
http://www.ozy.com/wildcard/why-the-pictures-from-kiev-this-week-were-everywhere/6694.articleAny ideas? Thanks for your help, Jas
Hi Jasmer!
I don’t have access to an iOS device and honestly I’m not sure if this can be easily fix. I’ll ask Kriesi and the rest of the support team to pitch in. I’m sure you already set the Global Settings to be responsive.
Cheers!
IsmaelHi Ismael,
Yes I have it set to responsive layout 1210px. See here..
https://dl.dropboxusercontent.com/u/1049926/Screen%20Shot%202014-02-23%20at%201.27.19%20AM.pngAlso here is a video showing the issue.
[video src="https://dl.dropboxusercontent.com/u/1049926/IMG_0083.mp4" /]Does this issue exist on an Android? Windows phone? Do you have access to these? do any of the developers have access to an iPhone?
This really shouldn’t be doing this. All mobile site I have seen have worked like this one with the banner adjusting properly with rotation.
http://www.ozy.com/wildcard/why-the-pictures-from-kiev-this-week-were-everywhere/6694.articleAnything I can do to help. Please let me know. I will be happy to help troubleshoot.
Best, Jas
Hi!
As far as I know its an issue specifically with LayerSlider which we aren’t the developers for. Its an included plugin that the theme has support and I believe what is happening is that the rotation switch isn’t able to readjust without the slide going to the next item.
The next update to the theme updates LayerSlider as well and in that version of the plugin the fix is included.
Regards,
DevinHey Devin,
In my case, as I’m sure you noticed, there is no next slide just a static image.
I won’t hold you to this but I imagine you will have some estimate. Do you have any idea when the next update will be released? Just curious if you have a general projection of time frame.
Thanks, Jas
Hey!
There’s no ETA yet but I guess we’ll release it in two weeks. However I can’t say it for sure because sometimes we decide to add some other features and bug fixes before we release a new update and then it can take longer.
Cheers!
PeterThanks Peter,
I hope we can get this resolved as I am about to use Enfold for a client site. Do you mind leaving this case open? I’ll remember to get back to you after the next release.
Thanks for your time, Jas
Hey!
Thread will be on hold and will be re-opened when you post again. So please post when you have your questions
Cheers!
YigitHi guys,
I just updated the theme to 2.6. The problem still exists. I see in the LayerSlider interface that LayerSlider was updated on March 6th and included some appearance issues fixes.
“Changes in version 5.1.1 (6th March 2014)
Fixed some appearance issues
Fixed an issue in the new import method”It seems Enfold was updated with the most recent (March 6) version of LayerSlider but still the problem persists.
Thank you, Jas
We can keep this thread separate, but I wanted to point out that my two threads are related.
https://kriesi.at/support/topic/layerslider-enfold-2-6-issue-on-safari/#post-235290Kriesi and Team,
In talking with George at Kreatura Media, I have discovered that this issue does not occur on kreaturamedia.com Their site works as it should upon rotation from portrait to landscape to portrait.
I see that this problem does exist however on the Enfold Theme demo site here
http://kriesi.at/themes/enfold/ on the first link.. Home v1: Landing Page StyleSo I am thinking that this issue is not a plugin conflict because the issue appears on both my site and the Enfold theme demo.
Can you please look into this.
Thanks for your time, Jas
Hey!
its actually super easy: just an option in the backend that needs to be deactivated. layerslider has a “compatibility fullwidth” mode for themes that do not support fullwidth out of the box and this is somehow causing the issue. Deactivating this mode makes the layeslider resize properly on rotation:
http://cl.ly/UMzB/screenshot%202014-03-11%20at%2021.26.10.jpg
Regards,
KriesiIn my slider it is deactivated. Isn’t this correct? If this setting is correct then the problem still exists. Hmm.
https://dl.dropboxusercontent.com/u/1049926/Screen%20Shot%202014-03-11%20at%201.31.55%20PM.pngI just deactivated it on your slider. Please try it on your mobile device. it works fine on my ipad now
It works now thanks but I don’t see the change in my settings. Why do my settings screenshot look the same as your settings screenshot? Did I just take that screenshot after your disabled it?
https://dl.dropboxusercontent.com/u/1049926/Screen%20Shot%202014-03-11%20at%201.31.55%20PM.png
Was that it?
- The topic ‘Mobile Site Rotation Problem’ is closed to new replies.