Viewing 11 posts - 1 through 11 (of 11 total)
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  • October 29, 2019 at 9:46 am #1151999
    richardbeatty

    Hi

    I’ve struggled for a while with this one and greatly appreciate your support.

    Mobile portrait pages that have ‘full width slider’ at the top of the page.
    ISSUE:

    The top half of the image is ‘cut off’ by the non-transparent header.

    I am somewhat baffled because other enfold websites do not display this behaviour.
    There is no additional quick CSS or theme editor code that I am aware of that has been installed.

    (There was a seperate ticket to help make the non transparent header transparent but the ‘behaviour’ was odd so I put the header back to non transparent and have flushed the cache).

    Your advice is appreciated – see private content for website details.

    Thanks

    Richard

    October 31, 2019 at 2:19 pm #1152707
    Victoria

    Hey richardbeatty,

    Could you please attach some screenshots of the issue?

    Best regards,
    Victoria

    November 1, 2019 at 10:20 am #1152953
    richardbeatty

    Hi

    Please see attached two screenshots from iphone
    (1) the first image shows the header with scrolling – sticky header
    (2) the 2nd image shows the initial page on iphone.

    These pages with full width slider all work the same on iphone.

    Thanks

    Richard

    November 2, 2019 at 4:53 pm #1153298
    Victoria

    Hi Richard,

    Best regards,
    Victoria

    November 2, 2019 at 11:32 pm #1153377
    richardbeatty

    Hi Victoria

    I took another screenshot on another iPhone again (that hasn’t visited the website for a long time, using private browsing) and attach the screenshot.

    Your advice please.

    Richard

    November 2, 2019 at 11:34 pm #1153378
    richardbeatty

    Just in case anyone else has the issue, the top one third of the full width slider is cut off by the header
    …. the full width slider is around 1500×900

    November 7, 2019 at 12:31 am #1154496
    richardbeatty

    Hi, it’s been 5 days since your last reply (my last comment).
    Please be informed that the issue persists on iphone

    I tried this morning using another iphone browser – chrome, and every full width slider is cut off at the top
    (the top third approxiimately)
    This makes browsing impossible on a phone.

    You mentioned that you are unable to reproduce on your iphone?
    The centre-centre titles are also cut off.
    Please advise
    Thanks
    Richard

    November 7, 2019 at 12:49 am #1154501
    richardbeatty

    Further update , I asked a colleague at work to screenshot the website on her iphone and the image is identical to mine ….
    I really need this sorting out please.

    November 10, 2019 at 5:30 pm #1155346
    Basilis

    Hi,

    We understand, but if there is no reply it is because we are not sure where we are headin with a solution.

    Best regards,
    Basilis

    November 13, 2019 at 4:49 am #1156264
    richardbeatty

    The problem has self-resolved.
    I’ve no idea why.
    Please close the ticket.
    Thanks

    November 13, 2019 at 9:28 am #1156322
    Rikard

    Hi,

    Thanks for the update, I’ll go ahead and close this thread for now then. Please open a new thread if you should have any further questions or problems.

    Best regards,
    Rikard

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  • The topic ‘Mobile portrait – full width slider image: Header cuts off image’ is closed to new replies.