Viewing 6 posts - 1 through 6 (of 6 total)
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  • May 5, 2020 at 9:03 am #1209848
    KatrienW

    Hi team Enfold

    I know my title is probably a bit confusing, but I hope my description of the problem helps you along:

    So this client of mine showed me a mobile issue I’ve never seen before. On some of our portfolio page single item pages, we embedded live pages from another website. I added a link in the private section so you can see what I mean.

    On desktop, everything works fine. You can check out the page of the horse, see the info table, the videos, and then below the embedded pages from the result website. For me, everything also works fine on mobile. I also checked out other devices and everything also works on them. But my client sent me a video of his laptop (a quite small screen size), and on his computer, some pages first open the correct page of the horse, but then after a few seconds you’re automatically redirected to the actual results website. I added a link to the video of the issue in the private section.

    Could you tell me what causes this, and how to fix it? It’s quite difficult to solve since I can’t reproduce the issue on any of my devices.

    • This topic was modified 4 years, 6 months ago by KatrienW.
    May 6, 2020 at 5:08 am #1210215
    Rikard

    Hey KatrienW,

    I see a redirect being blocked on my end using Chrome, please post admin login details in private so that we can have a closer look.

    Best regards,
    Rikard

    May 11, 2020 at 11:24 am #1211802
    KatrienW

    Hi Rikard

    Sorry for the late reply. You can find the temporary login link in the private section.

    May 12, 2020 at 6:16 am #1212018
    Rikard

    Hi,

    Thanks for that. Your iframe markup seemed wrong so I corrected it, please see private. The page is still redirecting though, I have no idea why unfortunately.

    Could you copy the contents of your .htaccess file here so that we can have a look at that please?

    Best regards,
    Rikard

    • This reply was modified 4 years, 6 months ago by Rikard.
    May 12, 2020 at 10:34 am #1212072
    KatrienW

    Thanks for that. Check the private section for the .htaccess content.

    May 13, 2020 at 4:45 am #1212470
    Rikard

    Hi,

    Thanks for that. I can’t see anything strange in that file unfortunately. Does the same thing happen if you activate one of the default WordPress themes and use the same iframe content?

    Best regards,
    Rikard

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