Viewing 15 posts - 1 through 15 (of 15 total)
  • Author
    Posts
  • October 13, 2021 at 11:06 am #1324711
    elsute

    Hi,
    in my website using the last version of the Enfold theme the mobile version is not working.
    The menu does not go to mobile.
    The responsive setting is active in the theme.

    Can you please help me?

    October 13, 2021 at 2:36 pm #1324752
    Rikard

    Hey elsute,

    I can’t load your site at all, could you make sure that it’s up please?

    Best regards,
    Rikard

    October 15, 2021 at 8:30 am #1325052
    elsute

    Please could you tell me what’s your IP?
    Thanks!

    October 15, 2021 at 8:47 am #1325057
    elsute

    Probably your IP is balcklisted by the provider.
    My site is online!
    Thanks for your support.

    October 15, 2021 at 2:24 pm #1325127
    Rikard

    Hi,

    Thanks for the update. I tried a VPN service, and I can reach your site when using that. Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    October 15, 2021 at 3:36 pm #1325141
    elsute

    Thanks!

    October 15, 2021 at 9:28 pm #1325179
    elsute

    Please try with this access.
    Thanks

    October 16, 2021 at 5:31 am #1325210
    Rikard

    Hi,

    Thanks for that. I’m not sure why, but it looks like you site is failing to load some resources. Could you share FTP login details as well, so that we can have a closer look please?

    Best regards,
    Rikard

    October 16, 2021 at 11:25 am #1325229
    elsute

    Check It!
    Thanks

    October 17, 2021 at 5:04 am #1325289
    Rikard

    Hi,

    Thanks for that. The details don’t seem to be working though, please check and verify. Or maybe this could be an IP block problem as well? If so then I’ll ask for help from the rest of the team.

    Best regards,
    Rikard

    October 17, 2021 at 2:49 pm #1325308
    elsute

    I’ve tried with the same details I gave you and it works.
    Could you find another way?
    Thanks for your support.
    Best regards

    October 18, 2021 at 5:36 am #1325352
    Rikard

    Hi,

    Thanks for the update. I’ve asked the other moderators to have a look at this thread as well, hopefully they can connect to your FTP account. Please reply to this thread once you have read it, so that it gets added back to our support queue.

    Best regards,
    Rikard

    October 18, 2021 at 12:12 pm #1325402
    Mike

    Hi,
    Thank you for your patience and for the login, I found in Enfold Theme Options ▸ General Layout ▸ Dimensions ▸ Responsive Site you had the Responsive Site option disabled, this needs to be enabled for the site to change to mobile mode for mobile devices, I enabled for you and now your mobile menu shows. Please clear your browser cache and check.
    2021-10-18_006.jpg

    Best regards,
    Mike

    October 18, 2021 at 12:41 pm #1325409
    elsute

    Thank you so much for you support, Mike!
    Now it’s working :-)

    All the best,
    Elsa

    October 18, 2021 at 12:52 pm #1325414
    Mike

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

  • Author
    Posts
Viewing 15 posts - 1 through 15 (of 15 total)
  • The topic ‘Mobile menu not working’ is closed to new replies.