Viewing 10 posts - 1 through 10 (of 10 total)
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  • August 22, 2018 at 2:12 pm #1000333
    NettiABC

    Hi,

    I tried to solve the issue myself by using suggestions from various posts, but the mobile menu still doesn’t show up properly.
    Could you please take a look?

    Best Regards

    August 23, 2018 at 8:31 am #1000603
    Rikard

    Hey NettiABC,

    I can see a burger menu on all screen sizes on my end, though it doesn’t look like the default theme menu. Did you manage to find a solution?

    Best regards,
    Rikard

    August 23, 2018 at 9:55 am #1000639
    NettiABC

    Hi Rikard,

    For some reason when I use Android or iOS and click the menu, it shows the menu (black rectangle) but no menu elements.
    And on the right side it shows another menu icon, which I was able to click a couple of times and it opened another menu with menu elements.
    So it opened a menu inside a menu.

    The problem is that the guy who created it in the first place is not available anymore and I don’t really know where to look for the cause of this issue.

    So far I tried every QuickCSS fix I found on this Forum, but nothing seems to help.

    I appreciate the help!

    Best Regards,
    Vlad

    August 23, 2018 at 2:58 pm #1000766
    Rikard

    Hi Vlad,

    Thanks for the feedback, could you post a screenshot of what you are seeing on mobile so that we can try to recreate it please? Also please specify on which browser/device you are getting the results.

    Best regards,
    Rikard

    August 23, 2018 at 9:58 pm #1000981
    NettiABC

    Hi Rikard,

    I’m using Samsung Note 8 and the Chrome 68.0.3440.91
    My friend gets the same on iPhone 7 Safari 11.4.1.
    Before the menu button is pressed: https://drive.google.com/file/d/1zjLMwPwfHvY0Mg5wLIl4o4Tn0WkHOIGF/view?usp=sharing
    After the menu button is pressed: https://drive.google.com/file/d/1P_ndd-6XlhWDs7Yf4npCCqn3lYqtabJK/view?usp=sharing

    Best Regards,
    Vlad

    August 24, 2018 at 2:28 pm #1001246
    Victoria

    Hi Vlad,

    You have the helper-main-menu.php in your child theme, did you update it with the fresh copy?

    Best regards,
    Victoria

    August 24, 2018 at 4:00 pm #1001285
    NettiABC

    Hi Victoria,

    Thank you for the advice.
    No, I don’t think it was updated.

    The full story was that at some point Avia Layout Builder stopped working. When we tried to edit a page, Avia Layout Builder was showing just a spinning wheel, which was spinning forever. So Enfold theme was updated through FTP to the latest version and it fixed the issue, but after that mobile menu stopped showing properly.

    I looked now at helper-main-menu.php. I tried both copying it straight from enfold folder and editing it according to the previous one was edited, but nothing seems to help make the mobile menu work properly.

    Best Regards,
    Vlad

    August 25, 2018 at 10:18 am #1001546
    Victoria

    Hi Vlad,

    Ok, the menu on the left is not Enfolds menu, so we need to hide the Enfolds menu:

    
@media only screen and (max-width: 767px) {
	.responsive #top #wrap_all .main_menu,
	.responsive #top .av-main-nav .menu-item-avia-special {
		display: none !important;
	}
}

    Best regards,
    Victoria

    August 27, 2018 at 8:25 pm #1002442
    NettiABC

    Hi Victoria,

    Thank you for the reply! Indeed it hides Enfold’s menu. But due to the lack of expertise, I didn’t manage to make menu items visible. When I press the menu button I get a black square.
    So I ended up uploading old enfold folder through ftp from my backup. Now menu works, which is the most important thing, but avia layout builder doesn’t. But this is not important since we did all the necessary changes to the content. I will set up a local server later and try to make everything work on the local server. But to my current understanding, the problem comes from theme customization, which I’m not familiar with.

    Best Regards,
    Vlad

    August 29, 2018 at 5:35 am #1002974
    Vinay

    Hi,

    I checked your site. Very well designed :)

    It appears there may be a conflict with a plugin so the ALB is not loading.

    Please perform the steps provided here to fix the Advanced Layout Builder issue.

    Advanced layout builder

    Best regards,
    Vinay

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