Viewing 18 posts - 1 through 18 (of 18 total)
  • Author
    Posts
  • January 5, 2016 at 1:19 am #559617
    Wils1234

    Hi Support,

    I have used the following CSS in the Quick CSS. However, the mobile menu is missing from the the mobile.

    @media only screen and (max-width: 480px) {
    #advanced_menu_toggle, #advanced_menu_hide {
    left: 0;
    right: auto;
    }
    .responsive #top .logo {
    float: right;
    }
    .responsive #top .cart_dropdown {
    right: 0;
    }}

    Thanks in advance.

    January 5, 2016 at 9:47 am #559784
    Rikard

    Hey Wils1234,

    Please send us a temporary admin login so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Thanks,
    Rikard

    January 6, 2016 at 6:06 pm #560686
    Wils1234

    Hi Rikard,

    Please see below.

    Thnaks in advance.

    January 7, 2016 at 2:04 pm #561206
    Vinay

    Hey until this issue is fixed could you please enable right click on the website so it is easier to trouble shoot the issue.

    Thanks

    January 7, 2016 at 3:33 pm #561286
    Wils1234

    Hi Vinay,

    Ok this has now been disabled.

    January 7, 2016 at 6:14 pm #561409
    Vinay

    Hi!

    Thanks wils one of our developers will check it out and get back to you soon.

    Best regards,
    Vinay

    January 11, 2016 at 8:31 pm #563474
    Wils1234

    Hi Vinay,

    Has there been any news?

    Thanks.

    January 13, 2016 at 10:43 am #564491
    Vinay

    Hey!

    Are you able to view the dashboard when you login? I’m just getting a blank page. If you are able to view the dashboard please disable all active plugins. If not please follow the steps in the below link and reinstall the theme using FTP and let us know
    http://kriesi.at/documentation/enfold/install-enfold-over-ftp/

    Regards,
    Vinay

    January 13, 2016 at 10:51 am #564502
    francescananis

    Hi,
    I love the theme but I am having troubles with the smartphone responsiveness:
    – the menu does not appear on smartphones
    – the slider in the homepage does not adapt to smartphones screen

    Thank you!
    Francesca

    January 13, 2016 at 11:08 am #564513
    Andy

    Hey!

    1.) Problem is that color is set to white. Try this code in Quick CSS field:

    .avia-menu-text {
color: black !important;
}

    2.) Try to control it with this code:

    @media only screen and (max-width: 767px) {
div#layerslider_3_1 {
width: 0% !important;
left: -189px;
}}

    adjust left value as needed.

    Regards,
    Andy

    January 13, 2016 at 11:24 am #564530
    francescananis

    Dear Andy,

    Thank you so much for that!
    I solved problem 1 but problem 2 still persist.
    If I add the provided code the slider images totally disappear from smatphone and leave a blank area.

    Also I have noticed another problem:
    3- the text in the pages overlay the images on smartphones & tablets

    Thank you
    Francesca

    January 13, 2016 at 12:19 pm #564583
    Andy

    Hi!

    can you provide us admin access please? post it here as private reply.
    Use a new ticket for a new question please.

    Cheers!
    Andy

    January 13, 2016 at 12:21 pm #564586
    francescananis

    Thank you Andy!
    See details below

    January 13, 2016 at 12:50 pm #564614
    Andy

    Hey!

    You are using an old version of the theme, so please upgrade to Enfold 3.4.7 and let us know if you still need help afterwards.
    Also upgrade your WordPress.

    Regards,
    Andy

    January 13, 2016 at 12:54 pm #564619
    francescananis

    Thank you Andy!
    You are super fast!

    How long will it take to update the WordPress Version? Also will there be any potential problems in doing the upgrade? I do not want to risk any problem with the website…

    Francesca

    January 13, 2016 at 1:12 pm #564639
    Andy

    Hi!

    there is always a risk. Make sure to have a backup before upgrading/making any big changes.

    Cheers!
    Andy

    January 18, 2016 at 10:07 am #567033
    francescananis

    Dear Andy,

    We have updated the WordPRess + Enfold.
    Still the 2 problems persists:
    1-homepage slider on smartphones & tablets
    2- the text in the pages overlay the images on smartphones & tablets

    Could you let me know?

    Many Thanks
    Francesca

    January 18, 2016 at 8:22 pm #567346
    Andy

    Hi!

    unfortunately I can’t make any changes in your backend. It simply does not save anything. Do you know why?

    Please define a unique CSS ID for each LayerSlide in question, for example “slide-1” inside of this field:

    View post on imgur.com

    Then you can use in Quick CSS field something like this for mobile:

    @media only screen and (max-width: 736px) {
#slide-1 {
width: 1796px !important;
heigth: 547px !important;
}}

    and adjust the values as needed. You need to do it for every slide in question.

    Make sure that we can make changes in your backend if you still need help with it.

    Best regards,
    Andy

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