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  • May 9, 2016 at 10:18 pm #629494
    Michae1

    When viewing on an actual mobile device (not just small browser window size) and you click on any of the mobile menu links, two bad things happen :

    • Menu Un-Sticks
    • Mobile Menu Disappears Entirely

    Super important to fix sooner than later. Included login info.

    Thoughts?

    May 11, 2016 at 11:35 am #630607
    Andy

    Hey Michae1,

    Please deactivate all plugins one by one to check which one is causing this issue and let us know if this solves the problem.
    In addition to that, please let us know if we are allowed to deactivate one or more of your plugins as well for testing purposes :)

    If that does not help there might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account. Here is a short tutorial on how to install the theme via FTP, in case you are not sure how that works:

    Install Enfold over FTP

    Best regards,
    Andy

    May 11, 2016 at 8:50 pm #630952
    Michae1

    Hey Andy,

    I already did that with the plugins. Then turned them back on. No luck. They’re all off now. Feel free to turn on/off, or overwrite whatever you need to to fix the issue. This is a staging site, it’s not live.

    I have narrowed it down to being a CSS issue though. Having deleted everything in my custom CSS file, it fixed the disappearing menu issue. However, the menu still “unsticks” on mobile devices.

    May 12, 2016 at 12:40 pm #631301
    Andy

    Hi,

    There might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account. Here is a short tutorial on how to install the theme via FTP, in case you are not sure how that works:

    Install Enfold over FTP

    Best regards,
    Andy

    May 12, 2016 at 4:09 pm #631442
    Michae1

    Andy,

    This is a fresh copy. I also already determined that it’s a CSS issue in the child theme stylesheet by deleting all of the adjustments there, it fixes the dissappearing menu part. Could you have a look at that CSS specifically and let me know what to change? Thanx!

    May 13, 2016 at 3:14 pm #632082
    Yigit

    Hi,

    I checked your website on my iphone and i could not reproduce the issue. Have you figured it out already? If not, please apply your custom CSS code once again so we can look into it.

    Best regards,
    Yigit

    May 15, 2016 at 1:36 am #632409
    Michae1

    Hi Yigit,

    The CSS is still applied. Still has the same issue on my Galaxy S6 Edge+ and all other android devices I’ve checked it on. Don’t have an iPhone to check with at the moment.

    Thoughts?

    May 16, 2016 at 3:03 pm #632958
    Andy

    Hi,

    remove all your custom CSS, afterwards clear browser cache and hard refresh a few times, to check which CSS code could cause this issue. Try with a non-child theme (default Enfold) version.

    Best regards,
    Andy

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