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Hi mywebsite http://www.ezcomsoftware.com is not loading correctly on mobile (its loading the full website) but when grab the corner of the website on desktop and shrink it to mobile size it loads correctly. I will give you access in the private section.
Hey wavesmediallc,
I don’t see any difference between desktop and mobile, please explain the error, perhaps a screenshot would help.Best regards,
MikeHi,
Thanks for the update. Did you try to clear all caches, or disabling caching temporarily? Also please try to load the site in a private/incognito browser window on your device, or try a different browser.
Best regards,
RikardYes, I tried all of that. I am also getting this comment from many of our customers and staff so its not just me.
Hi,
This looks like a caching issue, we have not seen this before, I disabled your caching plugin but it looks like you are also using a CDN within the plugin so it may take 24 hours for the CDN to clear. Also check if you are using a CDN in your webhost or another server cache and disable it and check again in 24 hours.
I note that your URL includes a “/?” and when this is removed and the site is reloaded it shows correctly until it is automatically added again (within a second) and the cached version is shown again, this is not a theme option and I don’t know where this is from.Best regards,
Mike
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