Viewing 6 posts - 1 through 6 (of 6 total)
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  • November 11, 2018 at 8:10 pm #1032294
    frankster1234

    My mobile display for cell phones is putting everything into really skinny columns and I can’t figure out why. Could someone have a look and see what may be happening please. I based this page on the medical demo.

    November 11, 2018 at 8:53 pm #1032324
    Mike

    Hey frankster1234,
    I took a look at your page and it seems that the media query rules are not being triggered, Can you please include a admin login in the private content area so we can take a closer look.

    Best regards,
    Mike

    November 14, 2018 at 5:56 am #1033342
    frankster1234

    Thanks for looking into this.

    November 14, 2018 at 7:35 am #1033369
    Mike

    Hi,
    Thank you for the login, I see that you are using v4.0.2
    this is quite old now and your issue could be a known issue for that version, to rule this out please update to v4.5
    This could be the easiest way to update:
    *Please ensure your “PHP Max Upload Size” is at least 20mb, because Enfold is 16.7mb. I checked this for you, and you are all set with this step.
    First go to your Theme Forest account and download the “Installable WordPress file only”.
    Downloading-the-wrong-zip
    1: please install the plugin: Update Theme and Plugins from Zip File
    2018-10-20-104358
    2: then go to WordPress > Themes > Add New > Upload
    2018-10-20-104649 2018-10-20-105401
    3: after the install, click “Return to Themes page” (NOT Activate)
    2018-10-20-105705
    4: success:
    2018-10-20-110104

    *Please note that if you update via FTP, you will need to remove the old theme folder “enfold” first (via FTP) then upload the new “enfold” folder at /wp-content/themes/enfold/
    Please don’t try to overwrite the theme folder, as this will leave old files behind and cause errors.

    Once you update please let us know if this solved the issue.

    Best regards,
    Mike

    November 20, 2018 at 4:00 am #1035390
    frankster1234

    The issue turned out to be with the plugin, “Shortcodes Anywhere and Everywhere”, I had to disable it from working in some sections of the site in the plugin settings.

    November 20, 2018 at 8:15 am #1035465
    Mike

    Hi,
    Glad to hear you found the issue, unless there is anything else we can help with on this issue, shall we close this then?

    Best regards,
    Mike

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