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  • #1409737

    Hi there, I have been told by our host that we have these files missing from the theme and that it might be causing issues on the website.

    https://tinymce.moxiecode.com/js/tinymce/jscripts/tiny_mce/jquery.tinymce.js?ver=3

    https://tinymce.moxiecode.com/js/tinymce/jscripts/tiny_mce/tiny_mce.js?ver=3

    Can you shed any light on this?

    #1409813

    Hey amyteslin,

    Thank you for the inquiry.

    The files you posted above are actually the scripts for the default editor of WordPress and are not specific to the theme. If you are encountering issues while working with Text Blocks or any elements in the builder that have a text editor, it might be related to those files.

    To troubleshoot the issue, I recommend checking the following:

    1. Clear your browser cache: Sometimes, caching can cause issues with the editor. Clearing your browser cache can help resolve any temporary conflicts.

    2. Disable plugins: Temporarily disable any plugins that might interfere with the editor. This will help identify if a plugin is causing the issue.

    3. Switch to a default theme: Temporarily switch to a default WordPress theme like Twenty Twenty-Three and see if the issue persists. This will help determine if the problem is specific to your current theme.

    4. Update WordPress and theme: Ensure that you are using the latest version of WordPress and the theme. Outdated versions can sometimes cause compatibility issues.

    If the issue persists, please provide more details about the specific problem you are facing, such as error messages or unexpected behavior. This will help in further troubleshooting and providing you with a more accurate solution.

    Please let us know if you need any further assistance.

    Best regards,
    Ismael

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