Viewing 11 posts - 1 through 11 (of 11 total)
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  • June 18, 2020 at 11:26 pm #1223906
    Microserve_

    Hi,

    I recently updated the website to the latest update, and the style CSS on a page stopped working as well as I am noticing a few missing dependencies error is there a way to fix this?

    Thanks!

    June 19, 2020 at 8:20 pm #1224141
    Victoria

    Hey Microserve_,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    June 19, 2020 at 11:46 pm #1224188
    Microserve_

    Yes, of course!

    June 23, 2020 at 4:40 am #1224767
    Microserve_

    Hi Victoria,

    Are there any updates on your end for this missing dependencies error?

    Thanks!

    June 24, 2020 at 12:57 pm #1225168
    Victoria

    Hi Microserve_,

    Could you please attach some screenshots of the issue? Can you please tell us hot to reproduce it?

    Best regards,
    Victoria

    July 10, 2020 at 12:19 am #1229252
    Microserve_

    Hi Victoria,

    I’m not sure how to attach a screenshot, but I have added the explanation in the private content below. I noticed that when I look in the backend the custom CSS class shows “timeline-section invalid-custom-class-found extra-compressed-content no-p-top-margin flex_column_table_space” when it should say “timeline-section 2019 extra-compressed-content no-p-top-margin flex_column_table_space” for an example.

    The issue is simply that invalid-custom-class-found appears rather than the specific year like 2019.

    Thanks!

    • This reply was modified 4 years, 4 months ago by Microserve_.
    July 14, 2020 at 7:10 am #1230180
    Ismael

    Hi,

    Thank you for the update.

    Looks like you’re using a custom timeline element, and the year 2020 is not changing because it’s a static text.

    <section class="av_textblock_section " itemscope="itemscope" itemtype="https://schema.org/CreativeWork">
<div class="avia_textblock centered-text huge-text light-weight " itemprop="text">

2020

</div>
</section>

    Did you create a custom timeline element? You could post a screenshot using imgur or dropbox.

    Best regards,
    Ismael

    July 16, 2020 at 8:32 pm #1231023
    Microserve_

    Hi Ismael,

    I believe that a previous person who worked on this website created a custom timeline event.
    The image in the private content below shows the script that makes the timeline useable. Is there a new script we could replace this one with?

    Thanks!

    July 20, 2020 at 6:29 am #1231622
    Ismael

    Hi,

    Thank you for the inquiry.

    You may have to contact the previous developer who created the custom timeline script to correct the issue. Unfortunately,we don’t provide support for third party scripts or for features that are not available in the theme out of the box.

    You should consider using the default timeline script from the theme.

    Best regards,
    Ismael

    August 27, 2020 at 11:47 pm #1241322
    Microserve_

    Hi,

    We currently have an issue with our breadcrumb implementation on our website. Some of our pages have a transparent background, while others have a white background. All pages were created the same. We would like all the pages to have a white background for the breadcrumbs. I have attached two examples.

    Thanks,
    Matthew

    August 30, 2020 at 5:07 am #1241876
    Rikard

    Hi Matthew,

    Thanks for the update. I can’t reproduce the problem as shown in your screenshot though, please see private. In which browser are you seeing those results?

    Best regards,
    Rikard

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