Viewing 7 posts - 1 through 7 (of 7 total)
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  • November 23, 2017 at 5:22 pm #880789
    stimmungshoch

    Hello,
    i have a lot trouble with my wordpress page.
    Maby you can help me. I want to install a new PlugIn, but i missing the Button “Install”
    In the past, I could easily do it. auch vermisse ich nun unter plugins “installierte plugins”, “installieren” und “editor”

    I use enfold Version 4.1.2. and wordpress 4.8.3
    Thanks for any input.

    November 23, 2017 at 5:38 pm #880801
    Nikko

    Hey stefan,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    November 23, 2017 at 6:21 pm #880835
    stimmungshoch

    hi nikko, you want that install an plug in for help ??? I cant :-) I send you information in the private field.

    November 24, 2017 at 4:58 am #881012
    Nikko

    Hi,

    Can you also give us ftp access? I tried to access the link for adding plugins (in private content) but I get this:

    Unfortunately you are not allowed to access this page.

    This might also help: https://premium.wpmudev.org/blog/fix-not-allowed-access-page-error-wordpress/

    Best regards,
    Nikko

    November 24, 2017 at 10:28 pm #881414
    stimmungshoch

    hello nikko,
    thanks for your helpness and support.
    but you understand my problem? also i can see that i cant update to new wordpress version.
    thank so much.

    November 25, 2017 at 4:27 am #881469
    Nikko

    Hi,

    Thanks for providing access. Yes, I do understand what the problem is, I tried to turn on debug but I couldn’t find any errors. Can you try to reinstall wordpress manually? this instruction should help: https://www.wordfence.com/learn/how-to-manually-upgrade-wordpress-themes-and-plugins/

    Also can you set all folder permissions to 755 and file permissions to 644. I tried to use a default theme and the issue is not related with the theme. Let us know if reinstalling wp and fixing permissions help.

    Best regards,
    Nikko

    November 27, 2017 at 7:34 pm #882335
    stimmungshoch
    This reply has been marked as private.
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