Missing Button "Install Plugins"

Hey stefan,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( do be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

Best regards,
Nikko

Hi,

Can you also give us ftp access? I tried to access the link for adding plugins (in private content) but I get this:

Unfortunately you are not allowed to access this page.

This might also help: https://premium.wpmudev.org/blog/fix-not-allowed-access-page-error-wordpress/

Best regards,
Nikko

Hi,

Thanks for providing access. Yes, I do understand what the problem is, I tried to turn on debug but I couldn’t find any errors. Can you try to reinstall wordpress manually? this instruction should help: https://www.wordfence.com/learn/how-to-manually-upgrade-wordpress-themes-and-plugins/

Also can you set all folder permissions to 755 and file permissions to 644. I tried to use a default theme and the issue is not related with the theme. Let us know if reinstalling wp and fixing permissions help.

Best regards,
Nikko