Viewing 7 posts - 1 through 7 (of 7 total)
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  • #1338524

    Hi. Site in two languages: primary ITALIAN, secondary ENGLISH

    https://www.trikego.com/it/

    I have updated the SSL certificate, some customizations on the texts have been lost.

    By checking the trikego.com website from https://www.croxyproxy.com/ you can see how the lost customizations were

    https://ibb.co/wrcqyLC
    https://ibb.co/sHVN0nv
    https://ibb.co/CPWrSwW
    https://ibb.co/z843Jpj
    https://ibb.co/yWMwKj4

    How can I solve? In the Google Console I found these errors, but I cannot interpret them

    https://ibb.co/HNFhfJJ

    Thanks for your support. While waiting for your reply, my best regards. Bruno

    #1338745

    Hey Bruno,

    Thanks for contacting us!

    Could you please refer to this post – https://kriesi.at/documentation/enfold/icon/#icons-are-showing-as-rectangular-boxes- and add the snippet to your .htaccess file and check if that helps? :)

    Best regards,
    Yigit

    #1338774

    Hi Yigit. I am not a Php expert, I wanted to avoid overwriting the .htaccess file and I tried to check the Enfold settings: I hadn’t changed them, I assure you, but in the settings I had chosen for H (Oswald) they had been replaced by “static”. Now the Headers have resumed their customization (Oswald), perfect :)

    https://ibb.co/pw59q9D
    https://ibb.co/0BzB9dG

    I have another problem going on

    https://kriesi.at/support/topic/loss-of-personalization-in-the-second-language-site/#post-1338315

    thanks for your support Yigit. Best regards. Bruno

    #1338852

    Hi,

    Great, I’m glad that you got things working as they should. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

    #1339358

    Hi. Unfortunately, for the umpteenth time, updating the theme has addressed a series of critical issues and the site has lost some fundamental customizations, set deliberately, but after the update, they are lost: this is not the first time this has happened.

    I would necessarily need your help to restore the correct situation as soon as possible. At the moment, suddenly, the site https://www.trikego.com/it/ has lost the following customizations

    1. top header customization: the correct situation is without flags on the right and without a white vertical line to divide the social icons
    RIGHT https://ibb.co/3Cjq4Hr
    WRONG https://ibb.co/7pf41xz

    2. image customization: in hp, images that previously had square contour customization with rounded corners (corrected)
    https://ibb.co/ZTf0yXh

    now they are circular !!! Wrong !!!
    https://ibb.co/2Sf4zvK

    3. I had assigned the various CSS buttons to give them the outline of a color
    RIGHT https://ibb.co/gzH8WNQ

    now, they are all orange
    WRONG-BUTTONS

    4. in the contacts page the mouse over did not occur with a change from white to blue (the text is not seen)
    https://ibb.co/s1DBs81
    https://www.trikego.com/it/contatti/

    It also lost the footer customizations: now the text is very small.

    How is it possible? The only thing I have done is update the theme and change the footer text and this is the result: the loss of some fundamental customizations. Do I have to intervene with some plugins to verify the url? could it depend on the ssl certificate? I repeat, lately, with every Enfold update, there have been problems of this type: how can I solve them? The situation is not pleasant, the customer is getting nervous …

    While waiting for your reply, my best regards. Bruno

    #1339408

    I restored a backup copy: there were other anomalies, for example the setting of the home page, set to “last articles” and relocating the right page, the site appeared blank … I will make a copy of the site to be able to continue the work and I will update you later

    #1339466

    Hi. To avoid topics similar to this one (the reference is my topic – “Loss of personalization in the second language site“), I prefer to close this one and open a new one. Thanks a lot. Best regards. Bruno

Viewing 7 posts - 1 through 7 (of 7 total)
  • The topic ‘Missed some customizations on some texts’ is closed to new replies.