Mini-cart widget does not show the correct count of cart items - Support

Viewing 21 posts - 1 through 21 (of 21 total)

Author

Posts
November 22, 2017 at 12:40 pm #880218

Bergblume
Participant

Hello,
the bundle products are not counted correctly in the shopping cart.
(Individual products are counted correctly!)
For bundle-products, the price (Euro before comma) is displayed (counted) as number in the mini-cart widget.
Is the price 29,90 Euro – you can see 29 in the mini-Cart widget…

For Woocommerce, the documentation says:
»…Bundle contents are not counted. A Bundle is counted as one item, no matter how many products it contains.
If your theme is counting cart items in a different way, ensure that it uses the WC()->cart->get_cart_contents_count() method to count cart items. If unsure how to verify this, share this information with your theme author(s)…«

Can you help me please. Thank you.
Best Regards
Carmen

November 24, 2017 at 12:01 pm #881127

Bergblume
Participant

…is no one here who can help me ????

November 25, 2017 at 8:50 am #881531

Nikko
Inactive Moderator

Hi,

Sorry for the late response, can you give us ftp access as well so we can try to debug.

Best regards,
Nikko

November 25, 2017 at 9:46 am #881536

Bergblume
Participant

Hi Nikko,
here the ftp access…. (private content)

Best regards,
Carmen

November 27, 2017 at 12:41 am #882058

Basilis
Inactive Moderator

Hi,

I checked that on my installation and you are right it is happening.
I have promote the issue to our developers who will do take it and fix the problem.

Thank you for reporting it and helping us make enfold better

Best regards,
Basilis

November 27, 2017 at 9:25 am #882131

Bergblume
Participant

Hi Basilis,
thank you for look after that problem.
I hope your solution will come soon!?

Best Regards,
Carmen

November 28, 2017 at 5:00 am #882500
Ismael
Moderator
Hi,

I would like to checkt the site but the htaccess credentials seem to be invalid. Please check.

The theme is using a script to get the info of the product including the title, price and thumbnail and then output it in the cart list container. You can find it in the config-woocommerce > woocommerce-mod.js file, line 118 inside the “track_ajax_add_to_cart” function.
```
var productContainer = jQuery(this).parents('.product').eq(0), product = {};
			product.name	 = productContainer.find('.woocommerce-loop-product__title').text();
			product.image	 = productContainer.find('.thumbnail_container img');
			product.price	 = productContainer.find('.price .amount').last().text();
```
Best regards,
Ismael
November 28, 2017 at 9:44 am #882539

Bergblume
Participant

Hi Ismael,
the access data have not been changed and are correct.
I wonder – because at Nikko and Basilis it worked…
Pleace try it again…. see the private Content below.

I can not find the config-woocommerce. Where is it?

Thanks for help.
Best Regards
Carmen

November 29, 2017 at 2:49 pm #883057

Bergblume
Participant

Hi Ismael,

now i found the woocommerce-mod.js file.
But I do not know what to adjust here:

jQuery(‘body’).on(‘click’,’.add_to_cart_button’, function(e)
{

var productContainer = jQuery(this).parents(‘.product’).eq(0), product = {};
product.name = productContainer.find(‘.woocommerce-loop-product__title’).text();
product.image = productContainer.find(‘.thumbnail_container img’);
product.price = productContainer.find(‘.price .amount’).last().text();

Can you pleace help!

Best Regards
Carmen

November 30, 2017 at 1:16 pm #883399

Ismael
Moderator

Hi,

I added the Liquid Gold Album “1” and “2”, where 1 is bundled, to the cart and the prices are added correctly in the mini cart. Which of the bundled products are not working correctly?

Best regards,
Ismael

November 30, 2017 at 1:34 pm #883410

Bergblume
Participant

Hi Ismael,

please put
>Shop> Album Downloads
the product »Liquid Gold Test« in the Shopping Cart.
It costs here in the test 29,90 Euros.
Then you see 29 in the mini cart – instead of 1

Please check.
Thanks
Carmen

November 30, 2017 at 2:51 pm #883452

Ismael
Moderator

Hi,

It shows 29,90 Euro on my end. Please check the screenshot.

// https://imgur.com/a/k2nTc

Best regards,
Ismael

November 30, 2017 at 3:15 pm #883467

Bergblume
Participant

Hi Ismael,

please have a look here
// https://imgur.com/ePp3YY2

It’s about the number of products at the shopping cart ICON !
If ONE album is selected, there should be only the Number ONE next to the shopping cart icon.

Please have a look. Thanks a lot!

December 1, 2017 at 9:39 am #883779
Ismael
Moderator
Hi,

The plugin is not including product quantity info in the product quantity container.
```
10,00&nbsp;€						</a>
```
If you’re adding a default or standard product, the container looks like this.
```
1 × £9.99
```
Please forward this info to the plugin author because the theme’s mini cart relies on the quantity info inside this container. It’s in the config-woocommerce > woocommerce-mod.js file, line 92.
```
menu_cart.find('.cart_list li .quantity').each(function(){
							counter += parseInt(jQuery(this).text(),10);
						});
```
Best regards,
Ismael
December 1, 2017 at 10:21 am #883796

Bergblume
Participant

Hi Ismael.
Then I send this information to Woocommerce Support.
I hope they have a solution.

Thank you for your work.
Best Regards,
Carmen

December 1, 2017 at 1:38 pm #883892

Bergblume
Participant

Hi Ismael,
for information. Maybe other users are also interested …
It’s really amazing that such a simple bundle version is not feasible.

That is the answer from Woocommerce Support:

Hi Carmen,

Bundles don’t always have a “unit price” that can be multiplied to obtain a subtotal, because a bundle may contain items that are sold individually (there are other reasons, too). In general, bundled item quantities are not always in sync with the parent item quantity.

Therefore, a “unit price” does not always make sense for a bundle without showing a subtotal, as well.

Additionally, it looks like your theme is calculating item counts on the client side — this is inconsistent with how WooCommerce calculates and displays item counts (on the server-side).

Unfortunately this is not something we can fix on our side. In general, third-party plugins/themes are not covered by the woocommerce.com support policy. The main reason for this is that it’s not always possible to fix issues like this one. A theme/plugin that is declaring compatibility with WooCommerce may not always be fully compatible with every WooCommerce extension available via WooCommerce.com. While we are doing our best to provide workarounds for issues like this, there are often limitations that can’t be overcome.

If you are not happy with Product Bundles we can always offer you a full refund for your purchase.

Thanks for understanding!

Regards,

Manos
WooCommerce Developer

December 4, 2017 at 4:12 am #884498
Ismael
Moderator
Hi,

The cart counter was added for aesthetic purposes and it’s really not important. It will not affect the cart or the checkout process and users can always review the orders in the actual cart page. You can hide it with the following css code.
```
.av-cart-counter.av-active-counter {
 display: none !important;
}
```
Best regards,
Ismael
December 4, 2017 at 9:53 am #884559

Bergblume
Participant

Hi Ismael,
but it is part of a good site design, as it supports a common user behavior: to see that the product has been placed in the shopping cart. I would be irritated as a user if no number appears on the shopping cart after I have selected a product – because I’m so used to it.
It can lead to immediate concerns that the shop or the online shopping could be faulty.

I accept that Kriesi does not support this plugin. But unfortunately it does not leave a good impression for the use of ENFOLD for a shop. Which is a pitty, because I like to use it for all Image Websites!

Can you recommend another plugin compatible with ENFOLD that meets this simple requirement?

Best Regards,
Carmen

December 5, 2017 at 2:17 pm #885060

Ismael
Moderator

Hi,

Please note that we don’t support third party extensions as stated on our support policy but we do understand your concern. Aside from the product counter, users can see other notifications after adding a product such as the default “added to cart” notification (the green one) and the “mini cart” notification under the cart icon which fades out after a few seconds. Unfortunately, we don’t have any access to the third party extension so we won’t be able to help you with the issue. Thank you for your understanding.

Best regards,
Ismael

December 5, 2017 at 3:28 pm #885099

Bergblume
Participant

Hi Ismael,

it’s a pity, that it does not work.
I’m trying to make a solution with Avia Layout now.
But here I have the next problem …

When I list the single products of the album with “Product-List”, then the audio samples is not visible.

To understand what I want to achieve:
Similar to iTunes, the individual titles of the album should be listed, including the sound samples for each track – they should be able to play by clicking without leaving the album page!
Each title should show the unit price (this currently works). And each single title should have a link to the single-page.

It would be great if we could find a solution for this.
You will find the created page in the shop below
Shop> Album Downloads> Liquid Gold Album Download Test

Thanks a lot
Best Regards
Carmen

December 6, 2017 at 7:58 am #885409
Ismael
Moderator
Hi,

The catalogue element does not support or cannot render shortcodes by default but you can modify the config-templatebuilder > avia-shortcodes > catalogue.php file. Look for the following code around line 230.
```
$output .= ShortcodeHelper::avia_remove_autop( $content, true );
```
Replace it with:
```
$output .= $content;
```
If this is not working, use the following code instead.
```
$output .= do_shortcode($content);
```
Best regards,
Ismael
Author

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