Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • April 23, 2019 at 3:44 am #1093492
    kaysejo

    I migrated an Enfold theme website from a design company’s hosting to another hosting environment. When I brought over the site, some of the elements are not rendering in Firefox and Safari. They are rending properly in Chrome. For example the slideshow and testimonals on the home page is not working. The masonry gallery on the neighborhoods page is not rendering at all. Can you please review and let me know. Thanks in advance.

    April 23, 2019 at 10:13 am #1093600
    Rikard

    Hey kaysejo,

    Thanks for the login details. Could you point out what is not loading in the browsers in question and on which pages it’s happening on please?

    If you don’t own a license then you won’t be able to update the theme unfortunately. I would discuss that with whoever bought the theme.

    Best regards,
    Rikard

    April 23, 2019 at 12:21 pm #1093630
    kaysejo

    Rikard:
    The issues are with some of the Avia Layout Builder elements. You will see blank space on the following pages:
    home page: full screen slider under the main navigation
    home page: testimonials
    /neighborhoods: masonry gallery
    /ist-with-us/how-we-market-your-home: masonry gallery
    /downloads: icon list
    /about-us/community-outreach: masonry gallery
    /blog: masonry gallery

    Could it be some of the CSS is not working properly in these browsers?

    Regarding the theme and license: the latest version that came with the migration is 4.5.5

    Please help. Thanks. Jon

    April 23, 2019 at 12:53 pm #1093644
    kaysejo

    I think I found the issue. When I disable the Javascript File Merging and Compression….all the above renders. Can you tell me why this is happening?

    April 24, 2019 at 5:41 am #1093842
    Rikard

    Hi,

    Thanks for the update, that can happen on some server environments unfortunately. We would have to see the actual problem in order to say for sure though. Are you ok with leaving that option off then?

    Best regards,
    Rikard

    April 24, 2019 at 2:13 pm #1093967
    kaysejo

    I would rather fix the issue and not leave. The site is currently working off the enfold child theme. I did test the site and issues when I activate the enfold theme…and it worked. Assuming it is some coding issue inside the child theme. Could that make sense?

    April 26, 2019 at 5:30 pm #1094788
    Basilis

    Hi,

    Yeap it does, but we cant know what are the changes that you have done to this files.

    Best regards,
    Basilis

  • Author
    Posts
Viewing 7 posts - 1 through 7 (of 7 total)
  • You must be logged in to reply to this topic.