Viewing 2 posts - 1 through 2 (of 2 total)
-
Posts
-
Dear support team
On the appearance – Menu structure
The menu cannot be dragged individually but in a group order, can you help me to fix that problem.
In addition, the menu front are different on different websites and contents cannot be all showed on the front page.
Hey vivienne2020,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( to be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.Best regards,
Nikko
Viewing 2 posts - 1 through 2 (of 2 total)
- You must be logged in to reply to this topic.