Tagged: mobile menu
-
AuthorPosts
-
May 7, 2020 at 10:55 am #1210675
Hi,
I recently updated to the latest enfold theme from a much old version 3.4.7
Everything is working fine apart from the menu on the mobile, which is not there at all, we have big site, so it is pretty important for use to have the mobile menu
I’ve tried clearing cache and updating some settings in the menu section in the enfold settings but that hasn’t worked, the site is live now so I need to get it updated asap
Is there another way to fix this?
Many thanks
May 8, 2020 at 2:00 am #1210872Hey Mikeyotoole7,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( to be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.Best regards,
NikkoMay 8, 2020 at 10:09 am #1210965Thanks for getting back Nikko, I have set you up via temp login, details below
Hopefully it’s an easy fix
Thanks
May 8, 2020 at 8:32 pm #1211180Hi Mikeyotoole7,
Could you please attach some screenshots of the issue?
You have a big menu so you’ll need to use this code too:
@media only screen and (max-width: 1024px) { nav.main_menu, #menu-item-search { display: block !important; } .menu-item { display: none; } .av-burger-menu-main.menu-item-avia-special { display: block; } }
Best regards,
VictoriaMay 11, 2020 at 10:31 am #1211787Hi Victoria,
Thanks for your reply, I have checked multiple mobile devices and the menu is not appearing on them, screenshot sent to you.
I have entered the code in the Quick CSS in general styling, the menu hasn’t update on the mobile thoughSo the problem is still there for us
Any other solution to this?
Thanks
May 12, 2020 at 1:25 pm #1212161Hi Mikeyotoole7,
We cannot see the screenshots.
You can upload screenshots to a service like Dropbox or http://imgur.com and give us the links here.
Which devices are you using?
The token has expired, please update it.
Best regards,
VictoriaMay 13, 2020 at 10:35 am #1212555Hi,
Just checking is there any update on this, the menu still is appearing on mobile devices and we need it back on our site asap
Thanks
May 14, 2020 at 6:56 am #1212848Hi,
Please update the token, we can’t access your site. Also disable minification and caching.
Best regards,
RikardMay 14, 2020 at 10:15 am #1212885Hi Rikard,
Thanks for getting back, I have updated the access
Not sure if you if you mean a caching plugin? Can you update and inspect when you get a chance, we really need the menu on the mobile site as we have the site live now
Thanks
May 15, 2020 at 8:36 am #1213177Hi,
Thanks for that. I cleared the cache from your caching plugin and the mobile menu is working now. Please try loading the site in an incognito/private window on your mobile device if you can’t see any difference.
Best regards,
RikardMay 15, 2020 at 3:15 pm #1213305Hi Rikard
Thanks for updating, it’s working perfect now
Thanks
May 17, 2020 at 4:22 am #1213724Hi,
Did you need additional help with this topic or shall we close?
Best regards,
Jordan Shannon -
AuthorPosts
- You must be logged in to reply to this topic.