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  • #1210675

    Hi,

    I recently updated to the latest enfold theme from a much old version 3.4.7

    Everything is working fine apart from the menu on the mobile, which is not there at all, we have big site, so it is pretty important for use to have the mobile menu

    I’ve tried clearing cache and updating some settings in the menu section in the enfold settings but that hasn’t worked, the site is live now so I need to get it updated asap

    Is there another way to fix this?

    Many thanks

    #1210872

    Hey Mikeyotoole7,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( to be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    #1210965

    Thanks for getting back Nikko, I have set you up via temp login, details below

    Hopefully it’s an easy fix

    Thanks

    #1211180

    Hi Mikeyotoole7,

    Could you please attach some screenshots of the issue?

    You have a big menu so you’ll need to use this code too:

    
    @media only screen and (max-width: 1024px) {
      nav.main_menu, #menu-item-search {
        display: block !important;
      }
      .menu-item {
        display: none;
      }
      .av-burger-menu-main.menu-item-avia-special {
        display: block;
      }
    }
    

    Best regards,
    Victoria

    #1211787

    Hi Victoria, 

    Thanks for your reply, I have checked multiple mobile devices and the menu is not appearing on them, screenshot sent to you.
    I have entered the code in the Quick CSS in general styling, the menu hasn’t update on the mobile though 

    So the problem is still there for us 

    Any other solution to this? 

    Thanks 

    #1212161

    Hi Mikeyotoole7,

    We cannot see the screenshots.

    You can upload screenshots to a service like Dropbox or http://imgur.com and give us the links here.

    Which devices are you using?

    The token has expired, please update it.

    Best regards,
    Victoria

    #1212555

    Hi,

    Just checking is there any update on this, the menu still is appearing on mobile devices and we need it back on our site asap

    Thanks

    #1212848

    Hi,

    Please update the token, we can’t access your site. Also disable minification and caching.

    Best regards,
    Rikard

    #1212885

    Hi Rikard,

    Thanks for getting back, I have updated the access

    Not sure if you if you mean a caching plugin? Can you update and inspect when you get a chance, we really need the menu on the mobile site as we have the site live now

    Thanks

    #1213177

    Hi,

    Thanks for that. I cleared the cache from your caching plugin and the mobile menu is working now. Please try loading the site in an incognito/private window on your mobile device if you can’t see any difference.

    Best regards,
    Rikard

    #1213305

    Hi Rikard

    Thanks for updating, it’s working perfect now

    Thanks

    #1213724

    Hi,

    Did you need additional help with this topic or shall we close?

    Best regards,
    Jordan Shannon

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