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  • October 3, 2018 at 9:23 pm #1017600
    daka37

    Hi,

    I have a strange occurence where the burger menu does not appear, no menu at all, on mobile on a recent update to Enfold 4.4.1, but shows fine on an exact mirror staging site on the same server.

    Supporting Realization

    http://staging.theyoginiproject.org

    The settings, the theme, plugins, server are all the same. I have a menu for the staging site on Chrome and Safari; none at all for the live site. The rest of my team in different parts of the world tried as well – it’s just not showing up on any phone.

    Tried clearing cache innumerable times at CloudFlare, on the browser on my phone, deactivating and then reactivating W3TotalCache (checking the site when both deactivated and reactivated). Searched the threads and multiple solutions – quick css – have not worked. And it’s strange as it already works fine on the staging on identical server.

    I would imagine this might be a cache issue, but again tried everything.

    Suggestions? Solutions?

    Thanks for the help.

    • This topic was modified 6 years, 1 month ago by daka37. Reason: Just removing the unnecessary backstory. Just need the live site to have its menu on phones. :)
    October 4, 2018 at 5:05 am #1017668
    Mike

    Hey Michael,
    I have taken a look at your sites with the Chrome developer tools & with my Android mobile, and the mobile menu shows in both cases on both sites. I also tested in Firefox & Edge.
    The only thing I can imagine is a caching issue? Please check again.

    Best regards,
    Mike

    October 4, 2018 at 7:20 am #1017723
    daka37

    Hi Mike,
    Thanks for he feedback. Glad to know it is showing up somewhere.
    I wonder if it might be an iOS display issue.

    I have again this morning cleared my cache on both Chrome and Safari on my iPhone and the same result – no menu. Chrome I had even installed new to test, so there was not an older version of the site possible in cache. I have cleared CloudFlare multiple times, deactivated our caching plug-in on the site, etc. I am not sure what else could do to handle a caching issue. Suggestions?

    Only caching makes sense, if indeed all configurations and setting are the same as the staging site. Still for members of our team in Moscow to Denver, including me presently in Poland, are getting nada for menu on our phones. At least two of us use iPhones. Of course need our site coming up everywhere for everyone – a definite necessity.

    Can you have someone on your team check on an iPhone and send a screenshot? Appreciated. Any other suggestions are appreciated. I cannot imagine any other places that we could possibly clear cache, other than the abovementioned.

    All this is for the live site.

    All best,
    Michael

    October 4, 2018 at 1:47 pm #1017891
    Mike

    Hi,
    I will ask the team to check on iPhone and post a screenshot, I included the Android screenshot in the Private Content area.

    Best regards,
    Mike

    October 4, 2018 at 2:03 pm #1017896
    daka37

    Thanks Mike.

    My content director has an Android, but does not come up for her on multiple browsers on her phone.

    So far it comes up on yours and Firefox on my iPhone. Otherwise everywhere we else have checked, nada.

    Any ideas on what could be done more as far as cache clearing?

    We are switching our hosts the next days, and while I might hope for a miracle cure, it doesn’t seem like the actual host would be an issue. It seems the Staging site comes up everywhere with the menu.

    Again as mentioned above, the search icon/function is also missing where the mobile menu is missing as well.

    ~ M.

    October 5, 2018 at 2:34 am #1018090
    Mike

    Hi,
    I noticed that in the console you have this error:

    Failed to set referrer policy: The value '' is not one of 'no-referrer', 'no-referrer-when-downgrade', 'origin', 'origin-when-cross-origin', 'same-origin', 'strict-origin', 'strict-origin-when-cross-origin', or 'unsafe-url'. The referrer policy has been left unchanged.

    and I found this solution: Failed to set referrer policy error
    that may shed so light on it from within your CDN, cache plugin, or .htaccess file.

    Please go into your .htaccess file and find and change the following:
    Header set Referrer-Policy “”
    to
    Header set Referrer-Policy “origin”

    or see if this is a option in your CDN

    Best regards,
    Mike

    October 5, 2018 at 7:22 am #1018161
    daka37

    That did it!

    You’re a hero, Mike.
    That was a hidden one, a million cache clears would not get it. Much appreciated.

    ~ Michael

    October 5, 2018 at 10:24 am #1018212
    Rikard

    Hi Michael,

    Great, I’m glad Mike could help you out :-)

    Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

    October 5, 2018 at 10:53 am #1018230
    daka37

    Yep, that solved it completely, you can close it. :)

    Thanks again – I wouldn’t have found that in a million years!

    October 5, 2018 at 10:57 am #1018231
    Rikard

    Hi,

    Thanks for the feedback :-)

    I’ll close this for now then, please open a new thread if you should have any further questions or problems.

    Best regards,
    Rikard

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  • The topic ‘Menu not appearing on mobile, live site, enfold 4.4.1’ is closed to new replies.