Viewing 13 posts - 1 through 13 (of 13 total)
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  • November 16, 2015 at 7:04 pm #536816
    surfagency

    Dear kriesi-team,

    after i updated the theme to the latest version, the menu is displayed vertical and out of context.
    http://www.masteroftheocean.com
    Also the front page lost all content. social icons don’t show up etc. Could you take a look where the problem is?

    thank you in advance for advise!
    Many greetings,
    Finja

    • This topic was modified 9 years, 1 month ago by surfagency.
    November 17, 2015 at 6:25 pm #537548
    Elliott

    Hi Michael!

    It says your still using Enfold version 2.4.2. Try completely deleting Enfold from your WordPress theme directory before downloading + uploading a fresh copy from themeforest.

    Also make sure that you deactivate all plugins while testing.

    Best regards,
    Elliott

    November 17, 2015 at 6:55 pm #537578
    surfagency

    Hi Elliot,

    thank you. When i go to the enfold theme update, it says i am using the latest version 3.4.2. Also when i go to appearance – themes, it shows that i am running the latest version. I activated all plugins.
    Still no changes..

    Greetings,
    Finja

    November 17, 2015 at 7:07 pm #537585
    Basilis

    Hey!

    Can you please reupload your files though FTP?
    Are you using maybe a child theme?

    Regards,
    Basilis

    November 21, 2015 at 5:27 pm #540181
    surfagency

    Hey Basilis,

    thank you, we did but unfortunately it’s still messed up. Hm, any other advise? Maybe you could take a look? i added information to the private content.

    Thank you in advance!

    November 21, 2015 at 5:47 pm #540184
    surfagency

    right ow i am trying one more time to delete and upload it again…

    November 21, 2015 at 6:21 pm #540193
    surfagency

    nope, It didn’t change anything on the site.

    November 22, 2015 at 5:07 pm #540362
    surfagency

    Hej again kriesi-team,

    the site look changed again and it looks completely crashed. Do you have any advise? Would it make a change when i reset all theme options? But it looks like a more serious problem?

    Thank you in advance!

    November 23, 2015 at 6:05 pm #541069
    Yigit

    Hey!

    Please try to increase the allocated memory to 128M: http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP
    You can contact your service provider and they can do it for you.

    If that does not help, please post FTP credentials here privately as well so we can investigate further.

    Regards,
    Yigit

    November 24, 2015 at 8:30 pm #541911
    surfagency

    Hey Yigit, i cant get a hold of the person who is in charge of this. It’s quiet an urgent case, as it is a website about an international surf competition and the last days the next event got announced, that means we have plenty of visitors right now.
    Can you help? i added the ftp information. THANK YOU!

    November 30, 2015 at 6:32 pm #544706
    Andy

    Hey!

    could you increase php memory limit already? I checked your website but you are using a different theme now. We need to be able to see the issue, so please send us a link where we can inspect the elements in question.

    Best regards,
    Andy

    December 29, 2015 at 10:03 pm #558239
    surfagency

    Hey Andy,

    we host the website now on a bigger server but still there are no changes.
    yes now i use another theme because thats the only one that works! All other templates are not working.
    i tried to delete and upload the enfold theme again on ftp but no changes.
    i cant change the website now to enfold again and wait for response, as the website will look very ugly then ;).
    I added the personal information already earlier in this thread. Can you try to access to check where the problem is?

    Thank you!

    January 4, 2016 at 4:37 am #558986
    Ismael

    Hey!

    We got a lot of 404 file errors when we activated the theme. Ask your hosting provider to make sure that the file permissions are correct. Please download the theme from your themeforest account then try to update the theme again, this time via FTP. http://kriesi.at/documentation/enfold/portfolio-item/update-theme-files-with-ftp/

    Cheers!
    Ismael

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