Viewing 13 posts - 1 through 13 (of 13 total)
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  • #536816

    Dear kriesi-team,

    after i updated the theme to the latest version, the menu is displayed vertical and out of context.
    http://www.masteroftheocean.com
    Also the front page lost all content. social icons don’t show up etc. Could you take a look where the problem is?

    thank you in advance for advise!
    Many greetings,
    Finja

    • This topic was modified 8 years, 11 months ago by surfagency.
    #537548

    Hi Michael!

    It says your still using Enfold version 2.4.2. Try completely deleting Enfold from your WordPress theme directory before downloading + uploading a fresh copy from themeforest.

    Also make sure that you deactivate all plugins while testing.

    Best regards,
    Elliott

    #537578

    Hi Elliot,

    thank you. When i go to the enfold theme update, it says i am using the latest version 3.4.2. Also when i go to appearance – themes, it shows that i am running the latest version. I activated all plugins.
    Still no changes..

    Greetings,
    Finja

    #537585

    Hey!

    Can you please reupload your files though FTP?
    Are you using maybe a child theme?

    Regards,
    Basilis

    #540181

    Hey Basilis,

    thank you, we did but unfortunately it’s still messed up. Hm, any other advise? Maybe you could take a look? i added information to the private content.

    Thank you in advance!

    #540184

    right ow i am trying one more time to delete and upload it again…

    #540193

    nope, It didn’t change anything on the site.

    #540362

    Hej again kriesi-team,

    the site look changed again and it looks completely crashed. Do you have any advise? Would it make a change when i reset all theme options? But it looks like a more serious problem?

    Thank you in advance!

    #541069

    Hey!

    Please try to increase the allocated memory to 128M: http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP
    You can contact your service provider and they can do it for you.

    If that does not help, please post FTP credentials here privately as well so we can investigate further.

    Regards,
    Yigit

    #541911

    Hey Yigit, i cant get a hold of the person who is in charge of this. It’s quiet an urgent case, as it is a website about an international surf competition and the last days the next event got announced, that means we have plenty of visitors right now.
    Can you help? i added the ftp information. THANK YOU!

    #544706

    Hey!

    could you increase php memory limit already? I checked your website but you are using a different theme now. We need to be able to see the issue, so please send us a link where we can inspect the elements in question.

    Best regards,
    Andy

    #558239

    Hey Andy,

    we host the website now on a bigger server but still there are no changes.
    yes now i use another theme because thats the only one that works! All other templates are not working.
    i tried to delete and upload the enfold theme again on ftp but no changes.
    i cant change the website now to enfold again and wait for response, as the website will look very ugly then ;).
    I added the personal information already earlier in this thread. Can you try to access to check where the problem is?

    Thank you!

    #558986

    Hey!

    We got a lot of 404 file errors when we activated the theme. Ask your hosting provider to make sure that the file permissions are correct. Please download the theme from your themeforest account then try to update the theme again, this time via FTP. http://kriesi.at/documentation/enfold/portfolio-item/update-theme-files-with-ftp/

    Cheers!
    Ismael

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