Viewing 11 posts - 1 through 11 (of 11 total)
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  • August 9, 2016 at 2:17 pm #670330
    Bo

    Hi,

    I am having issues with the meg menu on the ipad it is cutting off and the menu where you see baby & kids it goes to the right instead of the left.

    Please could you advise us.

    Thank you.

    Kind regards,

    B

    August 9, 2016 at 5:01 pm #670410
    Vinay

    Hey Bo,

    It would be much easier to troubleshoot this if we can take a closer look.
    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    Login credentials include:

    • The URL to the login screen.
    • A valid username (with full administration capabilities).
    • As well as a password for that username.
    • permission to deactivate plugins if necessary.

    Best regards,
    Vinay

    August 27, 2016 at 9:28 am #678407
    Bo

    Hi Vinay,

    I believe you didn’t got my message with the details see in private content the login.

    I look forward hearing from you.

    Kind regards,

    Bo

    August 28, 2016 at 1:04 pm #678619
    Vinay

    Hi,

    I tried to troubleshoot this issue but the login credentials you provided do not work for me. Would you mind checking once again and then send us working login credentials?

    The user role for the account you send us should be set to ‘administrator’ so we can try to disable all plugins and add custom code (if necessary) to resolve the issue.

    Please remove custom css added in Enfold > General Styling > Quick CSS or in child theme styles.css and refresh the page the mega menu should work correctly.

    To find out which code is causing this issue add the code code one block at a time and refresh the page.

    Best regards,
    Vinay

    September 6, 2016 at 10:32 am #682524
    Bo

    Hi Vinay,

    I am sorry I don’t get any emails when you have replied to this feed.

    Also maybe you can check please why I don’t get automated updates of the theme.

    Thank you

    Best regards,

    Bo

    September 8, 2016 at 11:03 am #683611
    Bo

    Hi Vinay,

    We did what you requested to remove custom css added in Enfold > General Styling > Quick CSS or in child theme styles.css and refresh the page the mega menu should work correctly. But we still have the same problem even when it is removed.

    I hope you can take a look at it for us.

    Kind regards,

    Bo

    September 8, 2016 at 7:16 pm #683853
    Vinay

    Hi,

    Steps taken to correct the issue.

    1. Deactivated W3 total Cache and content protect for troubleshooting purpose.

    2. Corrected syntax errors in custom css which will cause conflict.

    3. added the below code to custom css

    
#header.av_minimal_header .avia_mega_div {
    left: 0!important;
}

    Please review the site and let us know if you have any questions.

    Best regards,
    Vinay

    September 14, 2016 at 9:03 am #686209
    Bo

    Hi Vinay,

    Thank you very much for your help and reply. Unfortunately the menu is still collapsing to the right when you go over over the menu tab “baby & kids” it is still to much too the right aligned and not like on other websites.

    Also we tried to update the theme yesterday but our website went completely blanc, so we had to uninstall it for the moment.

    Lastly, could you please tell me why my website won’t get automatic updates from enfold? My webdesigner works also with this theme on for other websites and they get in wordpress a notification that there is a new update and just need to press a button to allow the update. He needs to do it everytime via the ftp.

    Kind regards,

    Bo

    September 16, 2016 at 4:33 am #687178
    Vinay

    Hi,

    Sorry for the delay, Please retain the previous code and add this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:

    #top #header.av_minimal_header #menu-item-2111 .avia_mega_div {
	left:auto!important;
	right:0!important;
}

    If you do not see the result after adding this code The site looks good on my end. You may not see the changes until the cached files are cleared in your browser.

    Please try to hard refresh by pressing Ctrl + Shift + F5 on your browser or press the F12 key to open chrome dev tools and right click on the refresh button and select “Empty Cache and Hard Reload” and review the site again.

    I’m not sure why it went blank try to update it from the theme. If you do not see the update options in the theme please go to Dashboard > Updates > Check manually and wait for wordpress page to show the result with the new themes and plugins. If you still do not see Enfold Please try this plugin to clear WordPress transients if you do not receive auto updates and make sure your API key is correct: https://wordpress.org/plugins/artiss-transient-cleaner/.

    If it does not help, I am afraid you might need to update the theme manually – http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Unfortunately not all Server environments are able to make use of the auto update feature provided by ThemeForest :/

    Best regards,
    Vinay

    September 21, 2016 at 12:54 pm #689751
    Bo

    Thank you Vinay, all is working fine now:)

    September 23, 2016 at 3:28 pm #690829
    Vinay

    Hi,

    Glad we could help!
    We really appreciate it if you rate our theme on themeforest .
    To know more about enfold features please check – http://kriesi.at/documentation/enfold/
    Thank you for using Enfold :)

    Best regards,
    Vinay

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