Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • February 8, 2017 at 8:25 pm #744477
    davidgogel

    Images I am currently uploading are getting uploaded to outdated folders (eg: a 2011 folder). Some images display in the Media Library, but most get an http error and appear as gray default icons. I’ve checked the permissions and have used an FTP to delete duplicates and upload directly, but nothing has resolved the issue. Using current release of WP and just purchased Enfold a few days ago.

    Searching the forums for a resolution or how to ‘add’ my issue to a similar post but can’t find a way.

    February 9, 2017 at 9:52 am #744703
    Rikard

    Hey davidgogel,

    Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    February 9, 2017 at 8:30 pm #745040
    davidgogel

    Hi Rikard —

    Thanks. Below is a temporary login. While new image uploads appear to have the correct path as far as the ‘uploads folder, date, etc.), they are almost all getting an http error and show a gray icon. While they don’t initially appear in the Media Library, I can view the Media Library by date and the grayed file appears. I can even use it as an image as displayed in the Portfolio pages I am currently working on — however, the uploaded images cannot be used in any of the new slideshows I try to create.

    February 12, 2017 at 5:20 am #745826
    Rikard

    Hi,

    Thanks for the details. I tried uploading an image but everything seems to have worked as it should, do you have step by step instructions on how to reproduce the problem maybe?

    I would suggest that you contact your hosting provider about this as well since this is likely a server issue and not something directly related to the theme.

    Best regards,
    Rikard

    February 12, 2017 at 6:14 am #745842
    davidgogel

    Hi Rikard —

    Yes, I see you were able to upload the logo. I was able also to upload some images, but others still return the HTTP error. I’m simply using the Media Library drop and there doesn’t seem to be any reason why one works and another doesn’t. I have a 57k jpg file that just returned an HTTP error when using the Media Library.

    I’m bypassing the problem by installing sliders that allow me to use images via a URL, so I just upload graphics to the server. That workaround isn’t ideal, and it isn’t an option for certain WP functions. Again, I can upload an image, get the HTTP error, but still use the image, even if it’s grayed out, but only as a ‘standalone’ image, it can’t be used within an Easy Slider or other media content.

    I did speak to my hosting company the other day and I also tested uploading images to a couple other WP sites I manage, no problem. They use different themes, but I tried one of the same images that I could not upload to Enfold. I know it isn’t a file size issue as I just successfully uploaded a 125k file, but then got the error with a 60k image. Is there anywhere that might restrict me to (x uploads per hour) or file size over a given time period? This doesn’t make any sense to me , thanks for your help.

    February 13, 2017 at 7:47 am #746175
    Rikard

    Hi,

    Thanks for the feedback. Any restrictions on uploads would be applied from your hosting so it would be a question for them to answer, I don’t think any themes would apply anything like that. If you want us to look at this further then we would need access to an image you know the problem is reproducible with so that we can check what error messages you are getting. You can upload it to for dropbox or google drive for instance.

    Best regards,
    Rikard

  • Author
    Posts
Viewing 6 posts - 1 through 6 (of 6 total)
  • You must be logged in to reply to this topic.