Viewing 7 posts - 1 through 7 (of 7 total)
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  • #1165449

    The Media Elements/Video static images are gone from my YouTube videos. The links still work.

    What happened?

    #1165708

    Hey danowen777,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    #1165812
    This reply has been marked as private.
    #1166256

    Hi,

    Thank you for the update.

    You have to use a youtube URL in a different format. We edited the first video in the post as an example. And please note that the video thumbnail will only display once the cookies are accepted unless a fallback image is set manually.

    Best regards,
    Ismael

    #1166348

    I’m not seeing it/

    #1166369

    I can’t believe that your cookie notice in the Enfold theme prevents YouTube static images from being displayed?

    Is there any plan on fixing this? Otherwise the cookie part of the theme is worthless.

    #1166736

    Hi,

    Thank you for the update.

    Enfold theme prevents YouTube static images from being displayed?

    It actually prevents the whole iframe or youtube video from loading, not just the thumbnail. This is to comply with the privacy rules or regulations and to protect users from cookies or services that they didn’t explicitly consent to, so in light of that, the theme’s cookie part is actually doing its job as expected.

    Best regards,
    Ismael

Viewing 7 posts - 1 through 7 (of 7 total)
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