Viewing 6 posts - 1 through 6 (of 6 total)
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  • September 29, 2022 at 10:38 am #1366867
    Menastickers

    Hi,
    The Enfold Media Element Video stopped working for my clients website. When I embed an iFrame it does work. I tried disabling all plugins but this does not change anything. All plugins and Enfold are up to date.

    I hope you can help me out!

    Regards

    September 29, 2022 at 4:05 pm #1366935
    Rikard

    Hey Menastickers,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    September 30, 2022 at 1:05 am #1367013
    Menastickers

    Here you go.

    September 30, 2022 at 9:10 am #1367053
    Rikard

    Hi,

    Thanks for that. The default WordPress login URLs are not working, please share your login URL with us as well.

    Best regards,
    Rikard

    September 30, 2022 at 2:56 pm #1367111
    Menastickers

    Sorry, my bad!

    October 1, 2022 at 10:51 am #1367178
    Rikard

    Hi,

    Thanks for that. I see that the video is not working on your site, but I tested it on one of our test installations, and it’s working as expected there. Please see private. Could you try upgrading your PHP version to 7.4 or higher to see if that helps? You could also try to temporarily deactivate all plugins to see if that makes any difference.

    Best regards,
    Rikard

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