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Dear Support-Team
I would like to implement the tracking according to the specifications of the Federal Court of Justice of Germany. This means that cookies may only be set via opt-in.
Enfold already comes with some options for this. I have set the page to reload after accepting or rejecting cookies. However, this feature does not seem to work if the cookies are from a third party. This requires an additional manual reload of the page.
The cookies from Matomo Analytics are not set after acceptance and automatic reloading.
King Regards
Hey architekt-ur,
Thank you for the inquiry.
The privacy options in the theme can only handle cookies from services that are actually included in the package, such as cookies from Google maps, analytics, spam protection or reCAPTCHA, Google fonts and embedded Youtube videos. Cookies that are generated by external services that are not included in the list will have to be defined in the Enfold > Privacy & Cookies > Cookie Handling > Advanced Options > Additional Custom Cookies section. Unfortunately, we cannot guarantee that the theme will be able to successfully handle those cookies even when they are defined due to certain browser restrictions. To learn more about the privacy options, please check this documentation.
// https://kriesi.at/documentation/enfold/privacy-cookies/#additional-custom-cookies
Best regards,
IsmaelHey Ismael,
thank you for your reply! =)
Enfold block the Matomo Cookie with the “Essentials Cookies Only”-Option really great.
The Cookie is only set after I accept the Cookie-Policy and a reload from the site.
As I mentioned before, I think there might be a bug here, because I need to reload the Website manually. The automatically reload does not work here correctly.King Regards
Hi architekt-ur,
you don’t have to block Matomo and you don’t have to put it into the cookie query, because you can run Matomo without a cookie by simply writing the following as the first line in the Matomo script
_paq.push([‘disableCookies’]);
Matomo runs without cookies and is 100% DSGVO compliant and does not have to be included in the cookie query.Hello NIXHALBES,
many thanks for your response! =)
I have already informed myself about tracking without cookies. Unfortunately, in this case, results that are needed are falsified.
I’ve also made progress with my problem and can assign it to the Safari browser. Maybe a mistake?
After agreeing to the cookie policy, the page will be reloaded, but the cookies will not be set during this reload.
This problem does not exist with Chrome, Edge or Firefox.Maybe a developer will take another look at it, I would be happy about that.
Many greetings
Hi,
Sorry for the late reply!
I could reproduce the issue on Firefox as well and reported to our devs. However they mentioned that this is cross domain issue. There are ways to manipulate the header in WP or via .htaccess file – but this is not theme related and needs deeper digging into. You can refer to this post – https://stackoverflow.com/questions/3342140/cross-domain-cookies
Best regards,
Yigit
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