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Viewing 15 posts - 1 through 15 (of 15 total)
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  • December 2, 2016 at 12:50 pm #719642
    smudgedesign

    Hi there

    Im using the portfolio section to show staff profiles for my site so that i can use the filters.
    The categories are set up as both role and services/areas of expertise

    Eg:
    Role
    -Management
    -Director
    etc

    Service
    -Sales
    –Commercial
    –Private
    -Lettings
    -Legal
    etc

    So when im adding a staff member John Doe, I add him to both Management and say Sales.

    The issue im having is that on the actual Sales page i’d like to just show all staff members that provide this service.
    So I add a masonry component, choose portfolio and select the relevant categories / sub categories that I want to show… however what displays is blank filters for ‘management’ or ‘director’ if the staff memeber is also in these categories.

    The same applies on the ‘our team page’ here i just want to show the portfolio-items in the categories ‘Director’ and ‘Manager’ etc.. but as well as seeing these in the filter, i also see blanks for each one of the services
    here’s an image: https://www.evernote.com/l/AAv68x2lOLdOE4m9CjcyYw5htjg8oeK9g70

    So how do I only show filters for the categories i have chosen?

    Many thanks

    December 5, 2016 at 5:44 pm #720564
    smudgedesign

    Just wondering if you’ve had the chance to review this?

    Many thanks

    December 5, 2016 at 8:15 pm #720655
    Basilis

    Hey!

    Can you please provide us backend access as private details, so we can take a look and try identify the issue?

    Thanks a lot

    Best regards,
    Basilis

    December 5, 2016 at 11:20 pm #720723
    smudgedesign

    just checking did this work?

    December 7, 2016 at 7:39 pm #721678
    smudgedesign

    Hi, any update for me?

    December 8, 2016 at 2:43 pm #721993
    Andy

    Hi,

    Please deactivate all plugins one by one to check which one is causing this issue and let us know if this solves the problem.
    In addition to that, please let us know if we are allowed to deactivate one or more of your plugins as well for testing purposes :)

    Did you make any theme customizations? if yes remove them to check if one is causing this.

    If that does not help then there might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account. Here is a short tutorial on how to install the theme via FTP, in case you are not sure how that works:

    Install Enfold over FTP

    Best regards,
    Andy

    December 8, 2016 at 5:26 pm #722088
    smudgedesign

    Hi

    I only had one plugin active. Deactivated this and it didn’t work.
    Yes i can give you permission to view / change plugins.

    I had made no theme customisations.

    I have also tried a fresh install of the theme

    Still no progress. could you have another look?
    Many thanks

    December 8, 2016 at 5:36 pm #722095
    smudgedesign

    in fact i give you permission to do whatever you need to do to get this working.

    December 9, 2016 at 4:28 pm #722486
    Andy

    Hi,

    you’re talking about this issue here: http://i.imgur.com/Pf21JjG.png, right?
    Not sure why this is appearing on your end and I can’t reproduce the issue on my end. However, try this code inside Quick CSS field to remove it:

    .avia_hide_sort {
display: none !important;
}

    Hope this helps!

    Best regards,
    Andy

    January 16, 2017 at 5:30 pm #734228
    smudgedesign

    Hi Andy

    Another strange bug appearing when adding masonry to a 1 column.
    You can see a gap appears on the second row.

    Any idea why?

    January 16, 2017 at 5:32 pm #734232
    Yigit

    Hi!

    Please add following code to Quick CSS in Enfold theme options under General Styling tab

    .av-sort-by-term .text-sep {
    border: none!important;
    text-indent: 0!important;
}
.av-masonry-sort .avia_hide_sort {
    display: inline-block;
}

    Best regards,
    Yigit

    January 16, 2017 at 5:56 pm #734261
    smudgedesign

    Sorry I’ve fixed this now. I had to reorder the portfolio items
    and move the one with the shortest name to the end.. It seems that if one person
    has a short name where the ‘portfolio title’ appears on one line, then the line breaks

    very strange.

    January 17, 2017 at 7:26 pm #734936
    Andy

    Hi,

    so this is fixed now? or do you still need help with this?

    Best regards,
    Andy

    January 18, 2017 at 12:36 pm #735273
    smudgedesign

    Fixed now. thanks for the support.

    January 18, 2017 at 11:34 pm #735605
    Andy

    Hi,

    glad it’s fixed. Let us know in a new ticket if you have some more questions related to the theme. We are happy to assist you.

    Best regards,
    Andy

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