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  • February 15, 2018 at 10:11 pm #912963
    sarahrose

    Hi team,
    We’re using the Masonry element to display Portfolio Entries. The problem we’re having is that the filters are displaying incorrect portfolio entries. If we’re filtering for Category B it is showing some items from that category, but also items from Category D.
    We have updated everything on the site, cleared caches, and nothing has worked to fix this. This issue doesn’t appear when we use the Portfolio Grid module with filter, but this module doesn’t have the look/features we are going for. We’ve also added individual Masonry modules with the filter bar turned off, and it works as expected. So it seems to be specifically an issue with the Masonry module’s filter.

    • This topic was modified 6 years, 9 months ago by sarahrose. Reason: clarifying the behaviour
    February 15, 2018 at 10:39 pm #912996
    Basilis

    Hey sarahrose,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

    Best regards,
    Basilis

    February 15, 2018 at 10:56 pm #913001
    sarahrose

    Here is the temporary login. It expires in a week.

    February 16, 2018 at 10:19 pm #913408
    Basilis

    Hi,

    You are using an older version to Enfold.
    Please update to the latest so we can be able to help you out.

    Best regards,
    Basilis

    February 21, 2018 at 9:25 pm #915729
    sarahrose

    It has been updated. The issue is persisting. It seems alright the first filter you click, but if you click all of the different filters it isn’t displaying the correct portfolio entries.

    February 22, 2018 at 12:52 pm #916009
    Victoria

    Hi,

    Best regards,
    Victoria

    February 22, 2018 at 3:45 pm #916141
    sarahrose

    Thank you so much Victoria :]

    February 22, 2018 at 8:13 pm #916285
    Basilis

    Hi,

    Glad we could help!
    Please take a moment to review our theme and show your support https://themeforest.net/downloads
    To know more about enfold features please check – http://kriesi.at/documentation/enfold/
    Thank you for using Enfold :)

    Best regards,
    Basilis

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Viewing 8 posts - 1 through 8 (of 8 total)
  • The topic ‘Masonry Portfolio Entries – Errors with Filter’ is closed to new replies.