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Hi Kriesi Team,
on the Homepage of sicherungsbrille.de and .com the Masonry-Element is missing, don’t know when it was start missing. This morning my customer found the problem. Do you know the Problem allready (newest Version is installed, Woocommerc isn’t upgraded yet, other Plugins the same) After updateing last time we tested the whole Site, there were no missings.
Hope you cann tell me the trick.
JanHey Jan,
I checked both pages I see slider, products and posts in a grid. Where is the masonry supposed to be?
Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look, if you still need our help.Best regards,
VictoriaOf course there is nothing to see!
Thats the Problem you know!So The Masonry in Backend is showing up and saved, for some month it was showing up.
Don’t know when exactly after one update it was not showing up. Also in the code it’s missing in frontend, so you could’t see even it would be the in backend.Best
JanHi Jan,
On the home page in front-end I see top slider, some text, product masonry and posts grid, these are the elements I see in Advanced Layout Builder. I do not see any extra or missing element. Please help me out here. Where can I see the masonry, that is not showing on your website?
Best regards,
VictoriaHi,
I’ve had a report from a customer with the same issue.
The masonry gallery is showing in the Dashboard but not on the front end on all of their pages.
Here is a screenshot showing the issue: https://www.screencast.com/t/hUyD8muh
We are running 4.0.5 and WP: 4.7.3
Hi,
Would you mind providing a precise link to your site, showing the elements in question? We need to be able to inspect them in order to help :)
Best regards,
VinayHi Jan,
Could you please enable Advanced Layout Builder debug mode. Here is how to do it http://kriesi.at/documentation/enfold/enable-advanced-layout-builder-debug/
Masonry does not show up on the page at all, need to investigate more.
Best regards,
VictoriaHi Victoria,
the Debugging is enabled now. Please have a look.We found an other strange phenomena. The URL http://sicherungsbrille.de/zahlungsweisen/ loads the Homepagecontent -> http://sicherungsbrille.de/. The URLdoesn’t change in Browser.
Do you have a idear what this could be? Does it has to do something with the missing Masonry error?Best Jan
Hi,
I have checked the backend and can confirm the issue. Can you try to disable all plugins? if the issue is fixed enable it one by one to know which plugin causes the issue, if not please give us ftp access so we can check on the files and give us permission to disable plugins for a short period of time.
Best regards,
NikkoThe problem is related to the specific page, not setup.
I created a new page with advanced builder using only masonry gallery, and it displays fine.The problem is reproduced when Image Link functionality is setup to Lightbox Linking Deactivated (custom links will still be used).
It works fine in Lightbox Linking Active Mode.
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