Viewing 5 posts - 1 through 5 (of 5 total)
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  • March 8, 2021 at 5:55 pm #1286500
    tiefenschaerfe

    Hello to all,
    I’ve been waiting for 2 weeks now for a problem to be resolved and I’m already in real trouble with the customer because of it.
    Please solve the problem: https://kriesi.at/support/topic/again-because-masonry-links/

    regards,
    Susanne

    March 9, 2021 at 2:08 pm #1286728
    tiefenschaerfe

    I have an idea what happened. Namely, the links were no longer in the field for URL’s, but now under image description.
    I guess that happened as part of the theme development then. I have now set all the links to for this client. A lot of work …

    March 9, 2021 at 2:20 pm #1286732
    Yigit

    Hi Susanne,

    I just replied to your thread here – https://kriesi.at/support/topic/again-because-masonry-links/.
    I could not reproduce the issue on my end and I am thinking that is because issue is not clear to me. Could you please elaborate on that thread so we can look into it?

    We are sorry for the late reply. Forums have been pretty busy after the update. For future reference, if you have an urgent case, please add “urgent” to thread title so we can try to look into it as soon as we can :)

    Best regards,
    Yigit

    March 9, 2021 at 2:22 pm #1286733
    tiefenschaerfe

    Hi Yigit,
    no, I solved the problem YESTERDAY on my own by resetting the links.

    I had been waiting for help for a long time … My customer was already disgruntled.

    best regards,
    Susanne

    March 9, 2021 at 2:41 pm #1286741
    Yigit

    Hi,

    We are sorry for the inconvenience, Susanne.
    Next time, please add urgent to thread title and we will put greater effort to solve the issue as soon as we can for you.

    Best regards,
    Yigit

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