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  • November 3, 2016 at 12:17 am #707439
    SonjaLimone

    I’ve successfully added several masonry galleries to my website however since today, when adding a new gallery, I am unable to select images from the media library to add. It would only allow me to search by categories or insert from posts which I don’t want. I tried to use a portfolio grid instead and the same thing happened.

    Any idea what I’m missing out here? Thank you!

    November 3, 2016 at 7:59 am #707613
    Rikard

    Hey SonjaLimone,

    Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    November 3, 2016 at 4:52 pm #707835
    SonjaLimone

    Hi,
    pls use the log in provided in the private content section. Thank you!

    November 3, 2016 at 4:55 pm #707840
    Yigit

    Hi!

    Can you please post the link to your website? :)

    Regards,
    Yigit

    November 3, 2016 at 4:58 pm #707842
    SonjaLimone

    I’ve created a temporary log in for you see in private content. thx

    November 3, 2016 at 4:59 pm #707844
    SonjaLimone

    Sorry typo in the username, correct one attached now.

    November 3, 2016 at 5:00 pm #707845
    SonjaLimone

    website: design.shirleyharvey.com

    November 3, 2016 at 5:00 pm #707846
    Yigit

    Hi!

    Thank you, however you are forgetting to post a link to your website :)
    i.e.: yourdomain.com/wp-admin
    Edit: We will update this post.

    Regards,
    Yigit

    • This reply was modified 8 years, 1 month ago by Yigit.
    November 3, 2016 at 5:03 pm #707848
    Yigit

    Hey!

    On which page are you having the issue? And have you tried de-activating all active plugins to check if that helps?

    Regards,
    Yigit

    November 3, 2016 at 6:42 pm #707900
    SonjaLimone

    I tried on 3 different pages, same result on all of them. I actually want the gallery inserted on the ART page instead of the grid.

    I took your advice and deactivated my plug ins and re-tried but it did not help.

    November 3, 2016 at 7:27 pm #707916
    SonjaLimone

    Have you been able to log in and take a look? Thx

    November 4, 2016 at 4:51 pm #708328
    SonjaLimone

    Good morning,

    I was wondering if someone is still attending this thread or if I should open a new one since I am not getting any responses here.

    Thanks.

    November 5, 2016 at 10:28 am #708654
    Nikko

    Hey!

    We apologize for the delay, there have been much queries lately.

    Portfolio Grid doesn’t have that option to add images, it fetches the images that are on Portfolios. Can you try to use Gallery or Masonry Gallery which is under Media Elements tab, it would allow you to select images. Hope this helps.

    Best regards,
    Nikko

    November 5, 2016 at 5:31 pm #708713
    SonjaLimone

    Hi Nikko,

    that’s what I am actually talking about, the masonry gallery (if you read the headline you can see that I am not talking about the portfolio grid at all)!

    So, to clarify again, I am unable to insert pics from the media library to the masonry gallery.

    Pls advise.
    Thanks

    November 6, 2016 at 7:31 pm #708932
    Nikko

    Hi,

    I tried to insert images in the Masonry Gallery of your homepage, just below This is how my art comes to life and I have successfully added images, here is a link showing the backend and front of the page after I have added the images to masonry: http://imgur.com/a/BNxpk

    I have returned it to it’s original state after inserting the images.

    Regards,
    Nikko

    November 7, 2016 at 4:48 pm #709357
    SonjaLimone

    Hi Nikko,

    thanks but this was not the issue.
    I can add images to existing masonry galleries. However when I create a new masonry gallery the issue occurs. So in order for you to see the issue you would have to create a new gallery and then trying to insert images (which does not work).

    Thanks!
    Sonja

    • This reply was modified 8 years, 1 month ago by SonjaLimone.
    November 9, 2016 at 6:13 am #710043
    Nikko

    Hi,

    Sorry had missed this thread. I tried doing what you suggested which is creating a new masonry gallery and inserting images on it. I created a test page (link in private content), I didn’t have any issues, let me know if there’s something else I missed.

    Best regards,
    Nikko

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