Viewing 9 posts - 1 through 9 (of 9 total)
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  • March 2, 2017 at 4:56 pm #754415
    langnaese

    Hello,
    if i use the Masonry Galerie (stretch fullwidth) and add some images, some images where display double or triple.

    Options of galerie:
    – 12 per page
    – 6 colums
    – show “more” button
    – perfekt automated masonry

    by now 27 pictures loaded into this galerie.
    27 images where shown, but not every image, some of this images are double or triple and some where not shown.

    Thanks for help

    • This topic was modified 7 years, 9 months ago by langnaese.
    March 4, 2017 at 6:47 am #755492
    Rikard

    Hey langnaese,

    Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply. Also please point out where we can see the problem.

    Best regards,
    Rikard

    March 6, 2017 at 10:36 am #756286
    langnaese

    login data attached.

    March 8, 2017 at 12:14 pm #757729
    langnaese

    even after deactivating all plugins the problem is not solved.

    so i hope you could find something to fix?

    March 10, 2017 at 5:42 pm #759055
    Andy

    Hi,

    Would you mind providing a precise link to your site, showing the elements in question? We need to be able to inspect them in order to help :)

    Best regards,
    Andy

    March 13, 2017 at 9:25 am #759876
    langnaese

    it is just one page. The Gallerie is right under the header image.

    March 13, 2017 at 5:15 pm #760105
    Andy

    Hi,

    Please deactivate all plugins one by one to check which one is causing this issue and let us know if this solves the problem.

    Also there might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account. Here is a short tutorial on how to install the theme via FTP, in case you are not sure how that works:

    Install Enfold over FTP

    Best regards,
    Andy

    May 8, 2017 at 8:48 am #789341
    langnaese

    hi at all,
    is this issue solved?

    new install of the theme and all plugins deactivated. no effect – still double images

    May 8, 2017 at 4:24 pm #789690
    Andy

    Hi,

    I can’t reproduce this issue on my end, so something must cause it especially on your end. Can you try to deactivate your child theme and activate default Enfold theme instead please? also remove any other customizations you’ve implemented so far, cause we need to find out what is causing this issue.

    Are we allowed to deactivate your child theme and plugins for testing purposes?

    Best regards,
    Andy

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