Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
    Posts
  • November 3, 2021 at 1:16 pm #1327624
    anma

    Hello Support team,

    I tried everything but can’t find why I have this big margin on all pages below the top navigation (big white space). It’s on all pages and article pages.

    Can you see why?

    Best regards,

    AB

    November 3, 2021 at 5:21 pm #1327667
    Rikard

    Hey A,

    Thanks for the login details. You have set the header height to 140 pixels under Enfold->Header. Could you try changing that to a lower value please?

    Best regards,
    Rikard

    November 4, 2021 at 10:24 am #1327752
    anma

    Hello Rikard,

    I tried it but nothing happens, I also changed the navigation type, but nothing works.

    Any other idea?

    Best,

    AB

    November 4, 2021 at 10:36 am #1327754
    anma

    Rikard,

    I also deactivated all plugins and deleted some, but nothing changes.

    Best, AB

    November 4, 2021 at 3:52 pm #1327810
    Yigit

    Hi,

    You seem to have following custom CSS code in Customizer > Additional CSS however customizer throws an error so I could not confirm

    .html_header_top.html_header_sticky #top #wrap_all #main {
    padding-top: 130px;
}

    Could you please post FTP logins here privately as well?

    Best regards,
    Yigit

    November 5, 2021 at 8:17 pm #1327974
    anma

    Hi Yigit,

    ok done,

    After updating WP to the latest version of another website I’ve done with Enfold – I’ve the strange margin on top on all pages too:
    Look > https://www.carler-france.com – is that a know problem ?

    Thank you

    November 6, 2021 at 4:05 pm #1328025
    Rikard

    Hi,

    Thanks for the update. Did you check your header settings under Enfold->Header? You can set a custom height for the header there. I’m not sure what the login details you posted are for, please clarify that if you should need any further help.

    Best regards,
    Rikard

    November 7, 2021 at 12:17 pm #1328103
    anma

    Hello Rikard,

    Yes, I tried to change everything, but the big white space after the header and before the next element (color section) stays there on ALL pages. I can’ get rid of it ! I mentioned only the I’ve now the same problem on another site. The FTP I sent was for this site: https://anma-recruitment.com.

    Sorry, if this was not clear.

    best, Andrea

    November 7, 2021 at 1:51 pm #1328106
    anma

    Hi,

    Now I updated the site to the last version 4871 and now I get this erreur !!

    Warning: require_once(/kunden/214043_96450/rp-hosting/14781/43642/webseiten/ac/wp-content/themes/enfold/config-layerslider/LayerSlider/assets/classes/class.km.autoupdate.plugins.v3.php): failed to open stream: No such file or directory in /kunden/214043_96450/rp-hosting/14781/43642/webseiten/ac/wp-content/themes/enfold/config-layerslider/LayerSlider/assets/init.php on line 62

    Fatal error: require_once(): Failed opening required ‘/kunden/214043_96450/rp-hosting/14781/43642/webseiten/ac/wp-content/themes/enfold/config-layerslider/LayerSlider/assets/classes/class.km.autoupdate.plugins.v3.php’ (include_path=’.:/usr/local/lib/php’) in /kunden/214043_96450/rp-hosting/14781/43642/webseiten/ac/wp-content/themes/enfold/config-layerslider/LayerSlider/assets/init.php on line 62
    Une erreur critique est survenue sur ce site. Veuillez consulter la boite de réception de l’e-mail d’administration de votre site pour plus d’informations.

    November 8, 2021 at 8:43 am #1328187
    Rikard

    Hi,

    Thanks for the update. I uploaded a fresh copy of the theme for you, and that is working as it should. Please review your site.

    Best regards,
    Rikard

    November 8, 2021 at 12:49 pm #1328216
    anma

    Hello Rikard,

    This works now, thank you, strange my “fresh” copy did not work.

    Best, AB

    November 8, 2021 at 4:10 pm #1328239
    Rikard

    Hi,

    Maybe a file or two were not uploaded properly? Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

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