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Hello team,
I migrated my web site on a new theme because the old one is close now and no upgrade and some error messages.
I bought Enfold and I think that’s a good choice. But I have some problems:
I want o to add my API key for google MAP into ENFLOD options. But the case for writing below isn’t this for MAP but for CHIMPS ??
I checked the version of Enfold and launch research of the new version, nothing … I’m in 4.7.2 ?? when I’m looking it’s seen the last version is 4.7.4 ??
Could you help me to fix these problems?
Who sends you screen capture?
My web site is in maintenance mode during the upgrade.
Many thanks in advance.BR
Hi,
Thanks for contacting us!
You can generate a Google maps API key by referring to this post – https://kriesi.at/documentation/enfold/google-map/#how-to-register-a-google-maps-api-key.
To receive auto updates, please refer to this post – https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token and generate a Personal Token and insert it in Enfold theme options > Theme Update.
You can register to our support forum using your purchase code here – https://kriesi.at/support/register/ and start new threads under Enfold sub forum.
You can upload your screenshots on imgur.com or Dropbox public folder and share the links here.
Cheers!
YigitHi Yigit,
I don’t understand your answer.
1° I’m registered on your support with my personal token, it’s in this place that writes to request you for help.
2° Before writing to you, I’ve checked you topic for API keys and checked all points, all is in order. But not upgrade and no place to input my Google MAP API.
3° Where is the Dropbox public folder, I don’t see it on the web site? I would like to show you some pictures for explaining my problems.Thanks in advance.
BR
ChristopheHi Ygit,
Below link to folder with screen captures.
Could you see, and return to me after check ?
Many thanks in advance.
BR
Christophe
https://www.dropbox.com/sh/40kpjub8p2kt5a6/AABT4meIPptt1WMlYudVjA3Ba?dl=0Hi,
Sorry, I checked your while I was replying pre-sale questions. I see you are registered and logged in :)
That is a translation error. That field is for Google Maps API key however wrongly translated into “Mailchimp”. We have already fixed the translation error. You can insert your Google Maps API key in that field and validate it.
Regarding not receiveing the update;
Could you please contact your hosting provider and ask them to whitelist api.envato.com? They might be blocking it for security reasons.Another user who was having the same issue contacted their hosting provider and replied:
our hoster has updated the Linux distribution of the server.
The cause of the problem was probably the incompatibilities of the versions of OpenSSL with cURL.Now the token API works :-)
This happens when there is connection issue between your host and Envato API. This is not related to Enfold, it is related to server settings.
Best regards,
YigitHi Yigit,
I’ve tested with the hoster and no problem to communicate since my website and your API Envato. You are not in black list.
The problem isn’t for them.For MAP I recreate a new API keys and paste in the site but always same error message.
I control restriction (no restriction) and don’t understand.
Have you check my dropbox link? I added one new screen capture.https://www.dropbox.com/sh/40kpjub8p2kt5a6/AABT4meIPptt1WMlYudVjA3Ba?dl=0
Thanks in advance.
BR
ChristopheHi Christophe,
Thanks for the update. Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply. Also please share your Google Maps API code if you haven’t saved it in the theme options.
Best regards,
RikardHi RiKard,
Thanks for your reply.
I don’ know if you have received my answer.
I’m sending it back to you to make sure.
Thanks in advance for your help
BR
ChristopheHi,
Thanks for that. I tried logging in at the URL in private, but the details are not working:
Identifiant inconnu. Vérifiez l’orthographe ou essayez avec votre adresse e-mail.
Please check and verify.
Best regards,
RikardHi Rikard,
Thanks for your reply,
Sorry for disturbing you, I sent an error password.
I just tried to connect with your account and no problem with the account below.
I resent your name and password fo testing again in private content.Have a nice day and thanks in advance for your help.
BR
Christophe.Hi Victoria,
thanks for your reply.
I created Billing Google cloud project and tested it. It’s ok now.
Just the second point isn’t right: the upgrade version is always oldest 4.7.2.
If you have any idea, doesn’t hesitate to tell me the solution or fix it.Many thanks for your help.
BR
ChristopheHi Christophe,
It seems like you have not validated your Personal Token. Please go to Enfold theme options > Theme update and validate it and you should receive update notification after that :)
Best regards,
YigitHi Yigit,
When I checking in Enfold theme options, I see mu token and when I revalidated it I have this message:Revalidate or remove the token
We checked the token on 2020/04/15 08:15 and we were able to connect to Envato and could access the following information:Purchase, username, my email (sent in private)
I checked manually but no upgrade….
Could you please explain to me the problem?
Thanks in advanceBR
ChristopheHello team,
no news? Always an old version and no updates. Always the same message “updated theme” but No Updates available. You are running the latest version! (4.7.2)Have you tested to connect on my site to check the problem?
Thanks in advance.
BR
ChristopheHi cineversailles,
Please have a full website backup ready and let us know when we can try to update the theme.
Best regards,
VictoriaHi Victoria,
Website Backup and database backup is done this morning.
I don’t touch anything before your return.Thanks in advance for your help.
BR
Christophe
Helot team,
No news for you in the last few days. For remember, backups are done. I’m waiting for your action.
Could you please tell me when you will check and fix the problem.
I need to continue my web site. The old one is broken now and I would like to put online the new one.Thank you in advance for your help.
have an ice day
BR
ChristopheHi Victoria,
many thanks for your help.
It’s in order now.
Could you please explain to me what’s the solution you have use for fixing the problem?
Do you have deactivated some plugins or reinstall theme?Best regards
Christophe
Hi Christophe,
I used this plugin to update the theme –
Update Theme and Plugins from Zip FileIf you need further assistance please let us know.
Best regards,
Victoria
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