Viewing 17 posts - 1 through 17 (of 17 total)
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  • November 29, 2023 at 10:21 am #1426677
    annesite

    Hi,

    I had many problems since I updated WordPress (6.4.1).
    Some images and texts disappeared.
    The accordion didn’t work anymore.
    The menu on mobile didn’t work.

    I went back to older version of WordPress.

    Can you tell me when you’ll fix the problems and release a new version of Enfold ?

    Thanks,

    November 29, 2023 at 10:37 am #1426681
    Ismael

    Hey annesite,

    Thank you for the inquiry.

    What is the current version of the theme? Please make sure to upgrade the theme to version 5.6.8 after upgrading WordPress to the latest version. The issues that you mentioned above probably occurred because the site contains an older version of the theme.

    Best regards,
    Ismael

    November 29, 2023 at 10:41 am #1426682
    annesite

    Hi Ismael,

    I’ve got the latest version (5.6.8) and Enfold Child (Version 1.0)

    November 29, 2023 at 10:52 am #1426685
    Ismael

    Hi,

    Thank you for the update.

    We may need to inspect the site in order to properly understand the issue. Please provide the login details in the private field. Have you tried temporarily disabling the Enfold > Performance > File Compression settings? Make sure to purge the cache afterwards.

    Best regards,
    Ismael

    November 29, 2023 at 11:07 am #1426687
    annesite

    I didn’t.

    I send you the login details on private.
    I don’t know how to send you some captures of the results after updating.

    November 29, 2023 at 12:26 pm #1426696
    annesite

    Here some screenshots of the results after WordPress update

    November 29, 2023 at 1:47 pm #1426700
    Yigit

    Hi,

    I cannot see the issue on your website. I attached the screenshots in the private content field.

    This looks like a caching issue. Please make sure to clear any server-side, plugin-based, and browser caches.

    Regards,
    Yigit

    November 29, 2023 at 2:21 pm #1426704
    annesite

    Hi Yigit,

    Thanks for your answer.

    As I wrote, I had to install an old WordPress version. So, now, it’s working.
    But when I updated WordPress, the pages were like as I sent in private. I cleared the browser cache. I don’t know how to clear “plugin-based”.

    I think I must update WordPress, so you’ll see exactly the problem.
    Can you assure me to help me if I do it now ? Because it take time for me to go back to an old version (I’m not very experimented)

    November 29, 2023 at 2:23 pm #1426705
    annesite

    And when I asked in WP forum, some said it was a problem with Avia

    November 29, 2023 at 2:58 pm #1426709
    annesite

    I updated WordPress.
    You can see the result.

    Please help !

    November 29, 2023 at 7:28 pm #1426731
    annesite

    Anybody in Europe to help me before tomorrow ?
    Some of my pages are empty !!

    November 30, 2023 at 5:04 am #1426763
    Ismael

    Hi,

    Thank you for the update.

    It turned to be an issue with the Enfold > Performance > File Compression settings. We temporarily disabled the option to regenerate the head scripts. You can re-enable the file compression settings back to optimize the performance of your website.

    Best regards,
    Ismael

    November 30, 2023 at 9:25 am #1426771
    annesite

    Hi Ismael,

    Thanks !
    I re-enabled the file compression settings for CSS and everything is fine.
    But there is still problems when I enable file compression for Javascript.

    What can I do ?

    Best regards,

    December 1, 2023 at 11:28 am #1426882
    Ismael

    Hi,

    But there is still problems when I enable file compression for Javascript.

    It’s possible that the default Javascript compression is not compatible with the plugins or custom scripts. You may need to look for a different compression plugin such as Autoptimize or use compression settings included in your cache plugin.

    Best regards,
    Ismael

    December 2, 2023 at 4:25 pm #1426964
    annesite

    Thanks Ismael.

    I’m not very experimented for the settings on my cache plugin. But it seems to be ok. I stay like that.

    Best regards,

    December 2, 2023 at 6:09 pm #1426972
    Mike

    Hi,
    Glad to hear that this is working for you now. Please note that if your caching plugin is also minifying your javascript after the theme minify, then this could lead to errors, it is the nature of minifying which trys to remove spaces and some other characters in the javascript, but if two different plugins both do this too much can be removed.
    Anyways as long is it is sorted out now that is what is important, unless there is anything else we can help with on this issue, shall we close this thread then?

    Best regards,
    Mike

    December 3, 2023 at 8:26 pm #1427071
    annesite

    I Myke,

    Thanks for the advice.
    You can close this thread.

    Best regards,

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