Many display problems, not sure how to open a ticket for direct support.

also like to add that the icons do not seem to work, they link me to some broken dropbox redirect. Why is this happening?

also my searches for updating the color scheme for the forms are returning nothing in the forums and documentation. Does anyone know where to find this?

Greetings,

Can you please log in and check the installation for me? It looks like many theme options are missing. If these are all the options available, I understand, but it seems like part of the install might be incomplete.

I’m doing a lot of custom CSS because the theme doesn’t provide certain global options. It’s a nice design, but several features don’t appear to function as described. On top of the items I mentioned in the ticket I also have these issues, and many more. This was just the first list.

-The layout uses only 5 columns instead of the standard 12.
-On blog and masonry pages, image size settings are ignored.
-There’s no option to remove or modify the copyright label in the footer.
-The shortcode for removing your backlinks doesn’t work.
-The footer theme template file contains an unused “FB-content” div that isn’t documented/concerning to see rogue elements hidden like this that we can’t identify.
-full width doesn’t work- even with sidebar off.
-typography custom settings do not work
-columns do not overlay rows on center, they stack under them. Scaling or highlighting features of your theme cause the background to be pushed off the page.
-I have the same custom CSS heading style for all headings and also modified the typography settings of the template. Yet multiple headings on the exact same page display differently. How do we explain this? I have never before seen such behavior.

Here is one section where the accordian make is full width, then below it we have a color section that is full width, but the text block inside the color section only displays as block, no matter WHAT setting you change. See the blue bar under the “A” in APPRAISAL WORK below? The H2 text is center justified but no matter what we do the blue underline element stays as left aligned. I had to make a column just to get it to stay with the heading instead of drifting off the far left of the page. I have never seen any theme ever do this before. The custom changes that work on all the other wordpress sites do not work with this theme. You can see there is no sidebar, that is block format. You can see it in the theme file. You have anything listed as “content” restricted to under 900px or something like that. How do I fix that without rebuilding this template layout from scratch? Most themes just have a dropdown to change it but I can’t locate any similar options here.

The theme documentation discourages editing theme files, yet that seems to be the only way to achieve results. Other developers I consulted had the same experience and believe parts of the theme may not be working correctly.

I’ve used more than 20 ThemeForest themes and haven’t encountered this many issues before. I already checked the forums before posting. I’ll try to limit new posts to one or two issues at a time, but the number of non-functional options makes troubleshooting difficult.

If you believe these problems can be fixed, I’m happy to work with you. Otherwise, I’d respectfully request a refund so I can choose a different theme that better fits my needs.

Thank you for your time and understanding.

Thanks sir,

1. I know i cna make my own custome HTML,but that is why I asked about the refund. Making that much custom HTML defeats the purpose of having a template.
2. I have many test pages. They all do the same thing. login info below.
3-4. I did this as I stated. I appended the customer copyright with your shortcode. It’s there now. Has no effect.
5. I am sorry but I need a higher level of support. I can’t post screnshots here so I am not going to waste my time usng workarounds for support tickets to get you screenshots. If you want to email me directly I will give you screenshots. You don’t need this to check the footer.php file. Youwill see at the end it has this code: “‘ id=’scroll-top-link’ class=’avia-svg-icon avia-font-svg_entypo-fontello’ <?php echo $icon_top[‘attr’]; ?> tabindex=’-1′ aria-hidden=’true’>
<?php echo $icon_top[‘svg’]; ?>
<span class=”avia_hidden_link_text”><?php echo $icon_title; ?></span>

<div id=”fb-root”></div>”
6. what change was this supposed to have? I don’t see any change from this.
7. You can recreate this. Make color section rox. Add bg image. Next add columns to fill row. Pick any column and add a bg-image to the column. It displays the column under the row and not on top of it. When you modify the higlight option it pushed the bg image off the bottom of the screen.
8. You can check my home page. I have two independent color sections both with text blocks that have only hedings. The same exact headings. Yet it shows two differnt things. How is that even possible? If it won’t display the same code twice on one page I am noit sure what I can do.

nearly every element I have to make custom inline because the global options to not seem to work. I really think I need to find a new theme. It’s not about getting used to it, right? It’s about this theme taking me more time to configure than it would be to just write the site from scratch, because the options are severely limited. I did not even know they made themes templates this limited.

Take a look. Tell me what you think after you see for yourself. Hopefully you can see what is wrong because I am wasting so much time with this theme I could have built three sites. Please sir. I made a mistake. I think it would be best to offer a refund as you do not have the resources to help me resolve this in a way that will work for it’s intended purpose. I can’t even modify image sizes or blog posts. It’s very frustrating. It’s my fault for buying the theme because I did not know it was missing the normal options you find in other themes. It’s great for your purpose, but I need a theme I can customize.

I can buy another theme and same myself over 70% of the labor costs your theme requires for basic styles. Let me know what you think. I am not trying to give you a hard time, I doubt you will fix any of this stuff and the answer will be the same -“make custome html”. I am just trying to be realistic. I feel like I lost a lot of money using this theme. Please help me cut my losses and move on.