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Good morning. I need your help. I’ve been trying to update the theme for days but I can’t. I’m still at version 4.1.1 and I can’t update it in any way. I have a regular license. My question is: if now I go to the themeforest site and download the latest version, how can I install it manually and above all, once installed, will I lose all my previous data? could you please help me understand what to do?As a last question since I bought 3 licenses of the enfold theme, how do I know which of these three licenses is linked to the http://www.horusnetwork.it site? Thanks in advance
Hey dpanebianco2018,
Thank you for the inquiry.
You will have to update the theme manually via FTP this time because the automatic update will not work in that version. And since you are updating from a very old version of the theme, you should expect to encounter some issues after the upgrade. Before doing the upgrade, make sure to create a site backup or a restore point just in case it didn’t work out, or better yet, clone the site to a different domain and do the upgrade there first.
For more info about the manual update, please check this documentation.
// https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp
Please make sure to upgrade the theme regularly in the future.
Best regards,
Ismael
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