Tagged: , , , ,

Viewing 13 posts - 1 through 13 (of 13 total)
  • Author
    Posts
  • March 31, 2016 at 7:14 pm #606134
    idgadvertising

    I am experiencing some technical issues with the theme when changing the sidebar, footer, title bar, and header visibility and transparency settings. For some odd reason, I am unable to save the layout settings when I choose the option “Default Layout – set Enfold in Child” style for each of the settings. I am also unable to revert to “No Transparency” under the Header Visibility and Transparency option once I change it. Once I change the settings and save it, I am unable to select the first option anymore for each of the Layout Settings.

    I am not sure if it has something to do with the recent server upgrade. The server has been upgraded from PHP 5.5 to PHP 5.6 and MySQL 5.5 to MySQL 5.6. I am using the latest version of Enfold which 3.5.1.

    Has anyone experienced this issue? And is there a fix around this.

    March 31, 2016 at 9:23 pm #606243
    Josue

    Hello,

    Have you tried disabling all third-party plugins to see if it gets fixed?

    Regards,
    Josue

    March 31, 2016 at 10:27 pm #606290
    idgadvertising

    Yes I did. I also installed a website with just the theme and still had the same issue. It’s a really strange bug or issue.

    March 31, 2016 at 10:36 pm #606298
    Josue

    There’s a security prompt when accessing the site (the username you posted is not working there).

    Cheers!
    Josue

    March 31, 2016 at 10:45 pm #606306
    idgadvertising

    My apologies. I have provided the credentials.

    April 1, 2016 at 7:37 am #606523
    Ismael

    Hey!

    There’s already a test page so we modified it. The settings are working. http://sxhproductions.com/test-page/

    Is this happening on a particular page?

    Cheers!
    Ismael

    April 1, 2016 at 6:27 pm #606811
    idgadvertising

    Hello,

    It is still not working for some reason. I am still unable to save No Transparent Header for some reason. It is happening with all the pages. The Layout settings just reverts to the last change. I cannot set the layout as default option.

    April 3, 2016 at 7:20 am #607141
    Rikard

    Hi,

    Could you try deactivating all plugins to see if one of them is causing a conflict please?

    Best regards,
    Rikard

    April 4, 2016 at 6:41 pm #607784
    idgadvertising

    All plugins have been deactivated. However, I am still unable to revert the layout settings to Default, and still unable to save NO Transparency as a setting.

    April 5, 2016 at 2:09 pm #608297
    Andy

    Hey!

    sounds to me like a caching issue. Have you used a service like cloudflare? if yes then you are probably seeing a cached version. Make sure to deactivate those features.

    Regards,
    Andy

    April 5, 2016 at 2:26 pm #608309
    Josue

    Hey!

    The problem here is that some configuration on your install / server is not allowing post meta values (or maybe any DB table field) to be empty (Enfold layout options are post meta based). To test this i added a custom field (“test field”) to all pages, i’ve also made a quick video on your install doing the tests with the default theme activated – http://screencast.com/t/gmXwC6VjPEh9. I’d suggest contacting your hosting provider about the issue.

    Cheers!
    Josue

    April 5, 2016 at 11:15 pm #608561
    idgadvertising

    I see. I will contact my server provider and see if they can make adjustment to our DB, so that it can allow post meta values to be empty. If I still have any issues.

    April 6, 2016 at 12:24 am #608573
    Josue

    Looking forward to hearing from you :)

    Regards,

    Josue

  • Author
    Posts
Viewing 13 posts - 1 through 13 (of 13 total)
  • You must be logged in to reply to this topic.