Viewing 6 posts - 1 through 6 (of 6 total)
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  • September 23, 2015 at 3:48 pm #507916
    generatrorassociates

    Hi I wonder if anyone can help!

    Our site http://www.generatorservicing.com has enfold on. Yesterday I tried to do the wordpress update but it crashed and then when I tried to login to the dashboard I just got the white screen afterwards.

    I tried a few things and ended up with issues with the w total cache cashing issues I think as when plugins were enabled it brough up lots of errors on the page when I did try to login . So I deactivated them but said issue with advanced cache so deleted that as thought part of total cache and then came up with whole host of errors.

    It then made a lot of errors visible to website visitors.

    I contact 123-reg whoo we host with and they have been able to updated the wp-admin folder they tell me so website looks working to visitors but when I try and log in to the dashboard I am now getting this

    Fatal error: Call to undefined function wp_json_encode() in /websites/123reg/LinuxPackage22/ge/ne/ra/generatorservicing.com/public_html/wp-admin/includes/misc.php on line 682

    They say they are unable to help me at this point

    Can anyone say what I can do now? I am a novice and am totally lost

    Thank you!

    September 23, 2015 at 4:08 pm #507941
    Elliott

    Hey generatrorassociates!

    It does not seem like a theme issue. Did you do a backup before the update? I would try reinstalling WordPress. You can contact your hosting provider to see if they have automatic backups scheduled.

    Cheers!
    Elliott

    September 23, 2015 at 4:19 pm #507957
    generatrorassociates

    Hi Elliott

    I have a backup plugin that does them every few days so I don’t think I will have lost anything as not done anything for few weeks.

    How do I reinstall wordpress – through ftp?

    Do I them reinstall from a backup once wordpress is reinstalled?

    Thanks

    September 23, 2015 at 4:23 pm #507967
    Elliott

    Hi!

    Yes, https://www.tipsandtricks-hq.com/how-to-uninstall-and-reinstall-wordpress-245, you can load your backup after WordPress is reinstalled.

    Regards,
    Elliott

    September 23, 2015 at 5:23 pm #508003
    generatrorassociates

    Thanks!!

    September 24, 2015 at 9:07 am #508212
    Rikard

    Hi,

    Glad we could help, please let us know if you should need any more help on the topic or if you get it fixed.

    Best regards,
    Rikard

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