Main Product Images Are All Really Low Resolution Until You Click On Them - Support

Tagged: enfold, photos, products

Viewing 8 posts - 1 through 8 (of 8 total)

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May 19, 2017 at 6:14 pm #796702

pcmichiana
Participant

Any reason why our product images are displaying as low resolution on the product page but if you click on it they are the proper, higher resolution?

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May 19, 2017 at 6:16 pm #796703

pcmichiana
Participant

Ok for some reason after I posted that link above now it loads the product image properly.

Store images seem to have the same issue.
http://www.precision-elec.com/shop/

May 19, 2017 at 6:18 pm #796704
pcmichiana
Participant
Ok it appears that it loads the lower resolution image until you click on the product page gallery image. After that it loads the larger one. Any way to make sure it’s loading the higher resolution image on first load?
- This reply was modified 7 years, 7 months ago by pcmichiana.
May 20, 2017 at 6:29 am #796920

Rikard
Keymaster

Hi,

Could you try updating the theme to the latest version (4.0.7) to see if that helps please? http://kriesi.at/documentation/enfold/updating-your-theme-files/

Best regards,
Rikard

May 21, 2017 at 10:06 am #797169

mensmaximus
Participant

@pcmichiana make sure you have Enfold 4.0.7 running AND alle your caches (plugins), minifications and CDN files are cleared/reset/updated. And you need to examine your browsers error console urgently as you have some jquery errors that need to be fixed.

May 21, 2017 at 7:24 pm #797251

Mike
Moderator

Hi,
Good tips @Mensmaximus, thanks for sharing.

Best regards,
Mike

May 24, 2017 at 6:47 pm #799081

pcmichiana
Participant

Thank you!
This worked for the product pages but the store pages are still loading low resolution images. Any thoughts?
http://www.precision-elec.com/shop/

May 25, 2017 at 2:51 am #799311

Mike
Moderator

Hi,
It looks like your images are 176×176 and are bing scaled up to 270×270 causing the low resolution, can you try uploading larger images?

Best regards,
Mike
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