Viewing 14 posts - 1 through 14 (of 14 total)
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  • May 13, 2015 at 2:14 am #443477
    thx2net

    We just launched this site not too long ago and we have been unable to figure out why our main blog page (Articles) is blank unless we are logged in. Somehow all the main body content is missing but right side widgets are there. What’s even stranger is when not logged in the two widgets we are using, Recent Blog Posts and Blog Categories show up, but the Blog Categories shows “no categories” when not logged in but recent blog posts are all there. When logged in, we can see all the body content images (posts) and all the categories in the widget.

    We have tried to diagnose everything and are stumped.

    May 13, 2015 at 5:49 pm #443889
    Yigit

    Hi thx2net!

    Have you tried de-activating all active plugins and check if that helps?

    Cheers!
    Yigit

    May 14, 2015 at 10:29 pm #444630
    thx2net

    Yigit,

    Yes, of course.

    May 14, 2015 at 11:17 pm #444648
    Yigit

    Hi!

    Do you mind creating a temporary admin login and posting it here privately so we can look into it?

    Regards,
    Yigit

    May 18, 2015 at 9:18 pm #446031
    thx2net
    This reply has been marked as private.
    May 20, 2015 at 4:14 am #446889
    Rikard

    Hi!

    This is what I get on my end without being logged in: http://imgur.com/aRqeC0Y

    Cheers!
    Rikard

    May 27, 2015 at 4:02 am #450393
    thx2net

    Yes, my developer found an issue and fixed that but he still cant get the blog categories to show up unless we are logged in. It’s very strange.

    May 27, 2015 at 8:18 am #450460
    Rikard

    Hi!

    I think you’ve probably transferred the site from somewhere, correct? Anyway, I clicked save on the widget and it’s showing your categories now.

    Regards,
    Rikard

    May 27, 2015 at 11:44 pm #450838
    thx2net

    Hi Rikard,

    Yes, the site was transferred from HostGator to Lightningbase.com (they did the transfer) but this is the only issue we seem to not be able to fix. Any suggestion is appreciated.

    I still see “No Categories” on the http://www.atmdepot.com/articles/ page as well as in the footer on all pages. Resaving the widget seems to only work when you’re logged in.

    Regards,
    Noah

    May 28, 2015 at 9:19 am #451013
    Rikard

    Hi!

    I see categories in the sidebar as well as in the footer on my end: http://imgur.com/tIQ8edq. Could you try to empty your browser cache and reload a few times to see if that helps?

    Regards,
    Rikard

    May 28, 2015 at 7:32 pm #451388
    thx2net

    Hi Rikard,

    Your image shows that you are logged in. Please log out, that is where the trouble is. We can not see blog categories in side widget or footer when logged out (what the general public sees).

    May 29, 2015 at 3:39 pm #451651
    Rikard

    Hi!

    Sorry about that, my mistake. When editing a category there’s a feature called Protect this Category, I’m guessing it comes from a plugin? Anyway, when selecting no that category is displayed even when logged out. I tried with your first one called ADA.

    Best regards,
    Rikard

    May 30, 2015 at 12:23 am #451847
    thx2net

    Hi Rikard,

    Wow, thank you, I don’t know how the developers missed that. I thought that would be set to No by default and it was before we transferred the site. I have no idea how transferring the site would change that default. Thanks

    May 30, 2015 at 7:38 am #451931
    Rikard

    Hi!

    No problem, difficult to say what happened during the transfer but I’m glad you got it fixed. Can we mark this as resolved?

    Cheers!
    Rikard

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