Viewing 8 posts - 1 through 8 (of 8 total)
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  • #1373063

    I have this on two different websites now. It says
    “We are very sorry, but something went wrong. Please try again later.”

    Also:

    “Please make sure that your fields are filled in correctly”

    Is this an Enfold problem, or something in the MailChimp end?

    #1373226

    Hey limedrop,
    Thanks for the links to your page, but I’m not sure as I have not seen this before. MailChimp is working correctly on my demo site.
    Please include an admin login in the Private Content area below so I can test my MailChimp API on your site to see if it works correctly.

    Best regards,
    Mike

    #1373386

    See private :)

    #1373426

    Hi,
    Thank you for the login, I only tested the second site because I found the error.
    While you had your Mailchimp API in the theme settings correctly, you didn’t choose the list to use in the Mailchimp element in the footer page.
    Please choose the list and you will see all of your fields will show instead of just the email field. Please check the one I fixed for you.

    Best regards,
    Mike

    #1373654

    Can u look at the other also. Not the same problem :)

    #1373670

    Hi,
    The error that I see is: Please make sure that your fields are filled in correctly
    this is from MailChimp and relates to the logic of your required fields, so please check your fields in MailChimp.
    If you have trouble try removing the required from all fields, or create a new one with only the email address and test it, then add fields one at a time testing them until you get the message again, and then check the MailChimp documentation about that field or ask the MailChimp support about the logic.
    I tested my MailChimp API and it worked correctly.

    Best regards,
    Mike

    #1373680

    Thank u so much :)

    #1373681

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

Viewing 8 posts - 1 through 8 (of 8 total)
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