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  • August 2, 2016 at 1:18 pm #667611
    checkitwriteit

    Hi,

    I searched for an answer regarding this but saw confirmation that basic features work – text fields and drop downs.

    However, my dropdown is not showing in my form. on this page: (see private notes)

    I’m trying to setup an opt-in form which requires the name, email and country. I have created my form in mailchimp: and it works fine.

    All 3 fields are required.

    Can you tell me what I’m doing wrong?

    Thanks

    August 2, 2016 at 2:39 pm #667668
    Yigit

    Hey checkitwriteit,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    Login credentials include:

    • The URL to the login screen.
    • A valid username (with full administration capabilities).
    • As well as a password for that username.
    • permission to deactivate plugins if necessary.

    Best regards,
    Yigit

    August 2, 2016 at 2:46 pm #667673
    checkitwriteit

    Hi,

    I’ve attached details to the private content – thanks.

    Note I have tried deactivating all the plugins and testing but the issue still remains.

    Running latest version of Enfold and WordPress

    Thanks

    August 2, 2016 at 3:18 pm #667690
    checkitwriteit

    Note – I forgot to click the add user button after copying the details above – got distracted.

    User has since been added, sorry.

    August 4, 2016 at 10:49 am #668472
    checkitwriteit

    Any ideas? I’d like to get this page finished and marketed.

    August 7, 2016 at 3:31 am #669375
    checkitwriteit

    Bump again, 5 days not heard anything?

    August 8, 2016 at 2:39 am #669556
    Josue

    Hey!

    Your site is not loading on my end, did you update to the most recent version of Enfold (3.7.1)?

    Best regards,
    Josue

    August 8, 2016 at 2:52 am #669558
    checkitwriteit

    Hi Josue,

    The site should be working – I’m on it now, I’m not using any security plugins to block users from visiting.
    What error are you seeing?

    I was running Enfold 3.6.1 because when I posted this support ticket version 3.7 had not been released.

    I’ve just updated to version 3.7 but the MailChimp drop down still does not show.

    August 8, 2016 at 4:12 am #669574
    Josue

    Hi,

    Can you please create us a temporary FTP / SFTP account? post it here as a private reply.

    Regards,
    Josue

    August 8, 2016 at 4:20 am #669576
    checkitwriteit

    Please see attached details.

    If you change anything, please can you let me know what you do.

    Thanks

    August 8, 2016 at 5:43 am #669608
    Josue

    Hm, could you try adding a simpler shorter select element before/after the Contries one? just to see if it’s the number of options.

    Best regards,
    Josue

    August 8, 2016 at 6:09 am #669617
    checkitwriteit

    Hi Josue,

    I have added a drop down with 3 options – if you look at the page this seems to work.

    The drop down option I have chosen is a standard option in MailChimp, not a custom one and is simply a list of countries as I want the user to choose their country.

    Any idea why the number of options would prevent this from showing up?

    August 8, 2016 at 4:39 pm #669910
    Josue

    Hi,

    It’s a quote issue, i’ve reported it to Kriesi but to fix it momentarily remove these from your Countries dropdown:

    • Cote D’Ivoire
    • People’s Democratic Republic

    Best regards,
    Josue

    August 9, 2016 at 12:24 am #670101
    checkitwriteit

    Thanks, Josue.

    This has worked.

    I also had to delete the existing newsletter form and re-add it for it to appear.

    August 9, 2016 at 6:15 pm #670463
    Josue

    Cool, glad it worked, let us know if you need help with anything else.

    Best regards,
    Josue

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